Senior Customer Value Manager

Accountabilities

• Manage a portfolio of enterprise customers, ensuring successful implementation, adoption, measurable value delivery, and long-term growth.
• Own the complete customer journey, including onboarding, adoption, value realization, retention, and expansion strategies.
• Define customer success objectives and establish clear value frameworks aligned with business goals and measurable outcomes.
• Deliver quantified insights into customer impact, including efficiency improvements, reduced training efforts, increased adoption, and operational benefits.
• Partner with Sales teams on new opportunities and expansions by supporting solution design, technical evaluations, proof of concepts, security reviews, and proposal processes.
• Lead hands-on customer delivery activities, including configuration, deployment, adoption measurement, and post-launch optimization.
• Develop renewal strategies, identify expansion opportunities, manage customer risks, and maintain accurate forecasts.
• Analyze customer usage data and translate insights into actionable recommendations for stakeholders and budget owners.
• Build trusted relationships with enterprise customers, including senior executives, business leaders, and technical teams.
• Collaborate with distributed teams across regions to ensure consistent customer outcomes and successful implementations.
• Identify opportunities to improve customer programs, processes, and post-sales strategies as the market grows.

Requirements

• Experienced customer success or solutions professional with a strong background in enterprise software delivery and value realization.
• Technical confidence, excellent communication skills, and the ability to independently manage complex customer relationships.
• 5+ years of experience in customer success, solutions consulting, account management, or a similar customer-facing role within enterprise software.
• Demonstrated experience deploying and operating software solutions, beyond managing customer relationships alone.
• Experience with solution design, technical demonstrations, proof of concepts, and customer evaluations.
• Strong understanding of customer value management, adoption strategies, and measurable business outcomes.
• Ability to analyze usage data and convert insights into actionable recommendations for business stakeholders.
• Excellent project management, communication, presentation, and executive relationship-building skills.
• Comfortable working independently in a fast-paced scale-up environment with ownership of priorities and outcomes.
• Experience collaborating with global teams across different time zones.
• Experience in regulated industries such as healthcare, financial services, pharmaceuticals, or manufacturing is preferred.
• Familiarity with implementation partners, delivery teams, or post-sales operations is a plus.
• Interest or experience in building and mentoring future customer success teams is beneficial.

Benefits

• Competitive base salary range of $105,000 - $130,000 plus performance-based bonus opportunities.
• Uncapped commission potential and equity participation in a high-growth environment.
• Flexible benefits supporting financial security, health and wellness, and lifestyle needs.
• Generous vacation policy combining competitive US compensation with a European-style time-off approach.
• Opportunity to own and grow a new market with potential leadership progression.
• Work with an innovative product designed for rapid deployment and measurable customer impact.
• Weekly 1:1 coaching, personal development plans, skills assessments, and learning opportunities.
• Budget support for professional events, certifications, and training.
• Flexible remote work environment.