Senior Customer Support Engineer/Application Engineer

About the Role

Senior Customer Support Engineers are responsible for installation, setup, training, and ongoing support of adhesive dispensing and sealant hardware and software products within automotive manufacturing customer environments (onsite and/or remote access). This role also involves gathering critical customer feedback and communicating it to application engineering, sales, marketing, and product development teams to drive improvements.

Responsibilities

• Provide onsite and remote support for adhesive dispensing and sealant hardware/software products in automotive manufacturing environments.
• Deliver training and ongoing assistance to customers.
• Collaborate with internal teams (application engineering, sales, marketing, product development) to implement customer-driven improvements.

Requirements

• Minimum of 3 years of relevant experience.
• Associate’s degree or equivalent in Electronics (or related discipline).
• Proficiency in Microsoft Word, Excel, PowerPoint, and SolidWorks.
• Ability to read blueprints.
• Willingness to travel 50%+ of the time (domestic and international), with no more than 2 weeks at a time for international travel.
• Proactive, self-motivated, and willing to put in extra effort.

Desired Skills

• Robotics, PLC programming, or coding knowledge.
• Experience with dispensing materials and equipment.
• Machine vision knowledge.
• Project management skills.
• Technical writing experience.
• Positive and confident personality.
• Military experience.

Location

Birmingham, AL area.