Senior Customer Success Specialist, Connect Specialty Sales, Customer Success Specialists - Amazon Connect
for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to decide which content goes where.
Section About the role: Should include introductory paragraphs describing the role, ASP, Connect, etc. Also maybe "About The Team" content? But that is more about team culture; could be part of About the role or maybe we could create a separate section but not in allowed list. Since only allowed headings are those, we should put team info under About the role as prose.
Responsibilities: Use the "Key job responsibilities" bullet list and maybe "A day in the life" details.
Requirements: Basic Qualifications.
Qualifications: Preferred Qualifications (maybe also skills). Could also include skills like "enterprise sales and/or consulting experience in CCaaS..." but that's in description; but we can treat as part of Qualifications.
Skills: Could list specific skills like "customer experience advocacy, problem solving, presentation, account planning, partner engagement". But we may not have explicit list; we could derive from responsibilities. However instruction: prefer a few substantive sections over many thin ones. So maybe we combine Qualifications and Skills into one section? But we have separate headings allowed; we can include Skills if we have content. Let's see if we can extract skills: "Serve as primary point of contact... strategic advisor... drive enterprise-wide adoption... deliver compelling presentations, product demos, sample solutions and programs, events, and discussions... Build customer skills and proficiency with Connect. Engage with C-level stakeholders... Develop account plans... Meet annual revenue targets... Work with partners and ISVs...". Those are responsibilities, not skills.
We could create a Skills section with bullet list of skills like "Strategic advisory, Presentation & demo delivery, Customer enablement, C-level engagement, Account planning, Revenue attainment, Partner management". But that would be inventing detail not explicitly listed as skills. The instruction says do NOT invent or summarize away detail. So we should not create a Skills section unless the posting actually states them. The posting does not have a explicit "Skills" bullet list. So we should omit Skills section.
Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay.
Check if we have any content for Qualifications: Preferred Qualifications includes PMP certification, SCRUM/Agile, SAFe certification, Experience implementing cloud services including migrations and modernization projects or similar. That's substantive.
Thus we will output:
About the role
... (combined intro + about team)
Responsibilities
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Benefits
- ...
...
Pay
... (salary ranges)
We need to ensure we don't repeat job title as heading. Not using.
We need to drop minor metadata like Job ID, Company.
We need to remove EEO etc.
Now craft content.
About the role prose: Combine first paragraphs: "This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon’s own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment. The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way."
Then About The Team: "Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve."
We can combine into a single paragraph or multiple paragraphs. Use for prose; we can have multiple
elements.
Now Responsibilities: list from "Key job responsibilities" and "A day in the life". Let's extract bullet points:
Key job responsibilities:
- Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect.
- Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success.
- Build customer skills and proficiency with Connect.
- Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value.
- Develop account plans in conjunction with field teams.
- Meet annual revenue targets through increased adoption of Connect.
- Work with partners and ISVs to extend reach & drive adoption of AWS solutions.
A day in the life:
- The Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success.
- A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts.
- Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing.
We can combine these into a single list.
Now Requirements (Basic Qualifications):
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Note: The wording includes "experience" at end of some lines; we keep as is.
Now Qualifications (Preferred Qualifications):
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Now Benefits: from paragraph: "Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave." Also earlier: "Your Amazon package will include sign-on payments and restricted stock units (RSUs)." That's part of compensation but could be benefits. We'll include sign-on payments and RSUs as part of benefits.
Thus benefits list:
- Sign
for prose. We need to decide which content goes where. Section About the role: Should include introductory paragraphs describing the role, ASP, Connect, etc. Also maybe "About The Team" content? But that is more about team culture; could be part of About the role or maybe we could create a separate section but not in allowed list. Since only allowed headings are those, we should put team info under About the role as prose. Responsibilities: Use the "Key job responsibilities" bullet list and maybe "A day in the life" details. Requirements: Basic Qualifications. Qualifications: Preferred Qualifications (maybe also skills). Could also include skills like "enterprise sales and/or consulting experience in CCaaS..." but that's in description; but we can treat as part of Qualifications. Skills: Could list specific skills like "customer experience advocacy, problem solving, presentation, account planning, partner engagement". But we may not have explicit list; we could derive from responsibilities. However instruction: prefer a few substantive sections over many thin ones. So maybe we combine Qualifications and Skills into one section? But we have separate headings allowed; we can include Skills if we have content. Let's see if we can extract skills: "Serve as primary point of contact... strategic advisor... drive enterprise-wide adoption... deliver compelling presentations, product demos, sample solutions and programs, events, and discussions... Build customer skills and proficiency with Connect. Engage with C-level stakeholders... Develop account plans... Meet annual revenue targets... Work with partners and ISVs...". Those are responsibilities, not skills. We could create a Skills section with bullet list of skills like "Strategic advisory, Presentation & demo delivery, Customer enablement, C-level engagement, Account planning, Revenue attainment, Partner management". But that would be inventing detail not explicitly listed as skills. The instruction says do NOT invent or summarize away detail. So we should not create a Skills section unless the posting actually states them. The posting does not have a explicit "Skills" bullet list. So we should omit Skills section. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. Check if we have any content for Qualifications: Preferred Qualifications includes PMP certification, SCRUM/Agile, SAFe certification, Experience implementing cloud services including migrations and modernization projects or similar. That's substantive. Thus we will output:
About the role
... (combined intro + about team)
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Benefits
- ... ...
Pay
... (salary ranges)
We need to ensure we don't repeat job title as heading. Not using. We need to drop minor metadata like Job ID, Company. We need to remove EEO etc. Now craft content. About the role prose: Combine first paragraphs: "This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon’s own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment. The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way." Then About The Team: "Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve." We can combine into a single paragraph or multiple paragraphs. Usefor prose; we can have multiple
elements. Now Responsibilities: list from "Key job responsibilities" and "A day in the life". Let's extract bullet points: Key job responsibilities: - Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect. - Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success. - Build customer skills and proficiency with Connect. - Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value. - Develop account plans in conjunction with field teams. - Meet annual revenue targets through increased adoption of Connect. - Work with partners and ISVs to extend reach & drive adoption of AWS solutions. A day in the life: - The Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. - A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. - Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing. We can combine these into a single list. Now Requirements (Basic Qualifications): - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Bachelor's degree in science, technology, engineering, math, business or equivalent - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams Note: The wording includes "experience" at end of some lines; we keep as is. Now Qualifications (Preferred Qualifications): - PMP certification, or SCRUM/Agile, SAFe certification - Experience implementing cloud services including migrations and modernization projects or similar Now Benefits: from paragraph: "Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave." Also earlier: "Your Amazon package will include sign-on payments and restricted stock units (RSUs)." That's part of compensation but could be benefits. We'll include sign-on payments and RSUs as part of benefits. Thus benefits list: - Sign