Senior Customer Success Operations Manager

About the role

Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com. The Senior Customer Success Operations Manager owns planning, decision support, and program execution for the Customer Success organization. The role builds business cases, prioritizes high-impact initiatives, and delivers executive narratives and recommendations that shape where the organization invests its post-sale effort. It partners closely with RevOps leadership, Customer Success, and Finance across the planning cycles that set segmentation, coverage, and capacity for the year. This role is essential to transforming Customer Success from a reactive function into a proactive, strategic growth engine. The incumbent helps the organization deliver consistent customer value at scale while directly influencing retention and expansion outcomes.

Responsibilities

• Help evolve Customer Success strategy aligned to company growth objectives
• Translate company and go-to-market priorities into scalable post-sale motions
• Drive annual planning, segmentation strategy, and capacity modeling for Customer Success
• Design and refine customer segmentation based on customer FTE count and ARR
• Design end-to-end customer lifecycle journeys, from onboarding through renewal and expansion
• Work with the CS Strategy team to identify opportunities to introduce or optimize digital, pooled, and high-touch engagement models