Senior Customer Success Manager - US
for each heading. Use - for lists. Use
for prose.
We must not repeat job title as heading. No Job ID. Remove boilerplate: navigation, EEO, scam warning, application instructions, etc. Also remove duplicated lines.
We need to preserve all substantive information. Let's extract content.
Original text:
"Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Our customer success leader for BlazeMeter/Perfecto (Testing) at Perforce is searching for a Senior Customer Success Manager to join the team. Able to tackle more complicated jobs and provide assistance where needed. Develop customer account plans that ensure alignment of our engagement to customer expectations and strategic business goal. Can handle a wide variety of problems and issues that come their way. This position will support our BlazeMeter and Perfecto brands."
That's the Position Summary.
Then "Responsibilities:" list.
Responsibilities bullet points:
- Establish and maintain relationships with key decision makers within assigned accounts
- Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
- Ensure client reference ability to support the Sales organization in expansions and closing processes
- Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
- Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
- Identify and manage escalations for successful resolution by driving internal and external team action items
- Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals
- Know the market and maintain a good knowledge of all key competitors
- Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
- May be required to support additional products/brands as needed.
Then "Requirements:" list.
Requirements bullet points:
- Experience negotiating and closing customer contracts (renewals & expansion)
- History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Experience working in a development, testing or data management environment
- Must work within a team environment with sales, field services and delivery teams
- Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations
- Must be able to travel at times
- Builds no-code automations; documents guardrails
- Designs and maintains simple no-code or low-code automations using approved AI and workflow tools to eliminate repetitive tasks and reduce cycle time.
- Documents AI-assisted workflows, including assumptions, review steps, and human-in-the-loop controls.
- Applies ethical judgment, bias awareness, and compliance checks when automating decisions or recommendations.
- AI Fluency: Level 1: Basic AI User (Foundation) - Uses approved AI tools to support daily work, writes basic prompts, and reviews outputs for accuracy while following security, privacy, and Responsible AI guidelines. OR Level 2: Skilled Prompter (Advanced Foundation / Early Proficient) - Crafts effective, outcome‑oriented prompts, iterates to improve quality and speed, and validates AI outputs against business context and expectations.
Then benefits paragraph: "Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards."
Then some fluff: "Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. This position is eligible for our Annual Bonus Plan."
We need to remove boilerplate: navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. So remove "Come work with us! ..." maybe that's not boilerplate but it's promotional; but it's not a section heading; we could keep as part of About the role? It's not substantive job info; it's more marketing. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The "Come work with us!" is not exactly those categories; but it's more like a call to action. Might be considered application instruction? It says "apply today!" and includes website. That's application instruction. So we should remove that. Also remove "Please click here for: EOE & Belonging Statements | Perforce Software". Also remove AI hiring process description. Also remove "This position is eligible for our Annual Bonus Plan." That's substantive? It mentions bonus plan, which is a benefit. Could be considered part of Benefits. The benefits section already mentions benefits; we could incorporate Annual Bonus Plan into Benefits. So we keep that info.
Thus we need to extract substantive info: Position Summary (About the role), Responsibilities, Requirements, Benefits (including medical, dental, vision, retirement, life insurance, wellness programs, total time off, other perks, Annual Bonus Plan). Also maybe mention AI fluency expectations? That's part of Requirements? Already included in Requirements as AI Fluency levels. So keep.
We must not create sections with filler. So we will have:
About the role
... (position summary)
Responsibilities
- ... each bullet
Requirements
- ... each bullet
Benefits
... benefits description including medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, other employee perks, Annual Bonus Plan.
We must not include Pay or Schedule sections as not specified.
We must preserve all substantive information; ensure we don't lose any bullet.
Let's craft the About the role paragraph: combine the Position Summary sentences.
Original Position Summary: "Our customer success leader for BlazeMeter/Perfecto (Testing) at Perforce is searching for a Senior Customer Success Manager to join the team. Able to tackle more complicated jobs and provide assistance where needed. Develop customer account plans that ensure alignment of our engagement to customer expectations and strategic business goal. Can handle a wide variety of problems and issues that come their way. This position will support our BlazeMeter and Perfecto brands."
We could also include earlier fluff about Perforce being community etc. That's generic company description; maybe considered boilerplate? It's not specific to role but could be considered About the role? The instruction: "Prefer a few substantive sections over many thin ones." The company description is generic; could be omitted as not specific to role. However it's substantive info about company; but not required. The instruction says preserve ALL substantive information; but also says remove boilerplate. The company description might be considered boilerplate (generic marketing). I'd lean to keep it as part of About the role? But it's not specific to the role; still it's about the company. Might be considered boilerplate but not explicitly listed. Safer to keep it? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It doesn't say remove generic company description. So we could keep it. However the "About the role" section should focus on role; but we can include company overview as part of About the role. It's not harmful.
Thus About the role paragraph: combine the initial sentences about Perforce being community etc plus Position Summary.
Let's craft:
"Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Our customer success leader for BlazeMeter/Perfecto (Testing) at Perforce is searching for a Senior Customer Success Manager to join the team. Able to tackle more complicated jobs and provide assistance where needed. Develop customer account plans that ensure alignment of our engagement to customer expectations and strategic business goal. Can handle a wide variety of problems and issues that come their way. This position will support our BlazeMeter and Perfecto brands."
That seems fine.
Now Responsibilities list: ensure each bullet is captured exactly as in text.
Let's list them:
- Establish and maintain relationships with key decision makers within assigned accounts
- Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
- Ensure client reference ability to support the Sales organization in expansions and closing processes
- Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
- Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
- Identify and manage escalations for successful resolution by driving internal and external team action items
- Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals
- Know the market and maintain a good knowledge of all key competitors
- Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
- May be required to support additional products/brands as needed.
Check for any missing: The original also had "Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention." Good.
Now Requirements list:
- Experience negotiating and closing customer contracts (renewals & expansion)
- History of success as a customer success manager, consultant, pre-sales, account management, technical account management
for prose. We must not repeat job title as heading. No Job ID. Remove boilerplate: navigation, EEO, scam warning, application instructions, etc. Also remove duplicated lines. We need to preserve all substantive information. Let's extract content. Original text: "Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Our customer success leader for BlazeMeter/Perfecto (Testing) at Perforce is searching for a Senior Customer Success Manager to join the team. Able to tackle more complicated jobs and provide assistance where needed. Develop customer account plans that ensure alignment of our engagement to customer expectations and strategic business goal. Can handle a wide variety of problems and issues that come their way. This position will support our BlazeMeter and Perfecto brands." That's the Position Summary. Then "Responsibilities:" list. Responsibilities bullet points: - Establish and maintain relationships with key decision makers within assigned accounts - Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention. - Ensure client reference ability to support the Sales organization in expansions and closing processes - Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs. - Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally. - Identify and manage escalations for successful resolution by driving internal and external team action items - Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals - Know the market and maintain a good knowledge of all key competitors - Be responsible for renewal, health and risk forecasting and reporting on your client portfolio - May be required to support additional products/brands as needed. Then "Requirements:" list. Requirements bullet points: - Experience negotiating and closing customer contracts (renewals & expansion) - History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent - Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions - Experience working in a development, testing or data management environment - Must work within a team environment with sales, field services and delivery teams - Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations - Must be able to travel at times - Builds no-code automations; documents guardrails - Designs and maintains simple no-code or low-code automations using approved AI and workflow tools to eliminate repetitive tasks and reduce cycle time. - Documents AI-assisted workflows, including assumptions, review steps, and human-in-the-loop controls. - Applies ethical judgment, bias awareness, and compliance checks when automating decisions or recommendations. - AI Fluency: Level 1: Basic AI User (Foundation) - Uses approved AI tools to support daily work, writes basic prompts, and reviews outputs for accuracy while following security, privacy, and Responsible AI guidelines. OR Level 2: Skilled Prompter (Advanced Foundation / Early Proficient) - Crafts effective, outcome‑oriented prompts, iterates to improve quality and speed, and validates AI outputs against business context and expectations. Then benefits paragraph: "Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards." Then some fluff: "Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. This position is eligible for our Annual Bonus Plan." We need to remove boilerplate: navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. So remove "Come work with us! ..." maybe that's not boilerplate but it's promotional; but it's not a section heading; we could keep as part of About the role? It's not substantive job info; it's more marketing. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The "Come work with us!" is not exactly those categories; but it's more like a call to action. Might be considered application instruction? It says "apply today!" and includes website. That's application instruction. So we should remove that. Also remove "Please click here for: EOE & Belonging Statements | Perforce Software". Also remove AI hiring process description. Also remove "This position is eligible for our Annual Bonus Plan." That's substantive? It mentions bonus plan, which is a benefit. Could be considered part of Benefits. The benefits section already mentions benefits; we could incorporate Annual Bonus Plan into Benefits. So we keep that info. Thus we need to extract substantive info: Position Summary (About the role), Responsibilities, Requirements, Benefits (including medical, dental, vision, retirement, life insurance, wellness programs, total time off, other perks, Annual Bonus Plan). Also maybe mention AI fluency expectations? That's part of Requirements? Already included in Requirements as AI Fluency levels. So keep. We must not create sections with filler. So we will have:
About the role
... (position summary)
Responsibilities
- ... each bullet
Requirements
- ... each bullet
Benefits
... benefits description including medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, other employee perks, Annual Bonus Plan.
We must not include Pay or Schedule sections as not specified. We must preserve all substantive information; ensure we don't lose any bullet. Let's craft the About the role paragraph: combine the Position Summary sentences. Original Position Summary: "Our customer success leader for BlazeMeter/Perfecto (Testing) at Perforce is searching for a Senior Customer Success Manager to join the team. Able to tackle more complicated jobs and provide assistance where needed. Develop customer account plans that ensure alignment of our engagement to customer expectations and strategic business goal. Can handle a wide variety of problems and issues that come their way. This position will support our BlazeMeter and Perfecto brands." We could also include earlier fluff about Perforce being community etc. That's generic company description; maybe considered boilerplate? It's not specific to role but could be considered About the role? The instruction: "Prefer a few substantive sections over many thin ones." The company description is generic; could be omitted as not specific to role. However it's substantive info about company; but not required. The instruction says preserve ALL substantive information; but also says remove boilerplate. The company description might be considered boilerplate (generic marketing). I'd lean to keep it as part of About the role? But it's not specific to the role; still it's about the company. Might be considered boilerplate but not explicitly listed. Safer to keep it? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It doesn't say remove generic company description. So we could keep it. However the "About the role" section should focus on role; but we can include company overview as part of About the role. It's not harmful. Thus About the role paragraph: combine the initial sentences about Perforce being community etc plus Position Summary. Let's craft: "Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Our customer success leader for BlazeMeter/Perfecto (Testing) at Perforce is searching for a Senior Customer Success Manager to join the team. Able to tackle more complicated jobs and provide assistance where needed. Develop customer account plans that ensure alignment of our engagement to customer expectations and strategic business goal. Can handle a wide variety of problems and issues that come their way. This position will support our BlazeMeter and Perfecto brands." That seems fine. Now Responsibilities list: ensure each bullet is captured exactly as in text. Let's list them: - Establish and maintain relationships with key decision makers within assigned accounts - Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention. - Ensure client reference ability to support the Sales organization in expansions and closing processes - Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs. - Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally. - Identify and manage escalations for successful resolution by driving internal and external team action items - Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals - Know the market and maintain a good knowledge of all key competitors - Be responsible for renewal, health and risk forecasting and reporting on your client portfolio - May be required to support additional products/brands as needed. Check for any missing: The original also had "Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention." Good. Now Requirements list: - Experience negotiating and closing customer contracts (renewals & expansion) - History of success as a customer success manager, consultant, pre-sales, account management, technical account management