Senior Customer Success Manager, Strategic Account Services

Key job responsibilities

• Identify growth barriers, develop solutions, and test before scaling across Sellers
• Analyze data and trends to maximize long-term potential for your portfolio
• Act as a strategic, consultative partner—proactively create tailored solutions and present compelling value propositions
• Lead long-term account planning and cross-functional strategy development
• Manage complex, undefined goals while balancing short-term needs with strategic investment
• Build trusted advisor relationships and advocate for Sellers' business needs
• Deliver timely, high-quality operational support within SLA
• Cook up cross-functionally to resolve issues; escalate and clear blockers across organizations
• Serve as Voice of the Customer internally, using data and anecdotes to drive prioritization
• Educate Sellers on tools, policies, and programs, tying recommendations to their specific goals
• Define success criteria as a thought leader in an evolving business environment
• Optimize processes and deliver solutions independently across teams
• Identify feature enhancements and new products based on customer feedback, data, and competitive gaps
• Aggregate themes as Voice of the Seller to address root-cause opportunities with owning teams
• Own project communication with clear, concise summaries to leadership

Basic Qualifications

• Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products
• Bachelor's degree or equivalent
• Experience analysing market opportunities, engaging and negotiating with customers, and defining new areas of innovation
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• Experience in using Microsoft Excel to manipulate and analyze large sets of data
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
• Experience managing multiple projects, prioritizing, planning, and managing time
• 4+ years professional experience in the Beauty industry with Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.

Preferred Qualifications

• Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
• Experience in Sales, Territory Planning, Merchandising, and/or relevant experience within Customer Success, Account Management, or negotiating, nurturing, and growing customer relationships
• Experience in strategic marketing management and market analysis and demonstrated ability to build and execute a strategy with clear goals and objectives to align to business and service objectives, and support portfolio objectives
• Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
• Experience in Prestige Beauty E-Commerce, Corporate Retail, Consulting and/or B2B.
• Understanding of retail math and formulas for the purpose of making business decisions.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.