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Senior Customer Success Manager (Remote - TX)

Nodes & Links · Dallas, TX · 1 wk ago
RemoteRemoteSales$140k–$155k/yrFull-time

What We Do

We are developing an AI-first SaaS platform to help people who deal with very large projects. Our platform helps organizations like Intel, AECOM, and BAM manage and prioritize their work more effectively.

Who We Are

Nodes & Links is recognized by TechNation, Construction Tech Review, and Amazon as industry leaders. We are part of Oxford University's Creative Destruction Lab and Entrepreneur First alumni, with awards from CIR, CogX, and the British Construction Industry. We have raised $30M to date from top VC funds.

What You Will Do

  • Lead relationships with enterprise customers across the US and help them realize long-term value from the platform.

  • Focus on onboarding, adoption, retention, renewals, and expansion across a portfolio of accounts.

  • Act as a trusted advisor to customers, build strong stakeholder relationships, and work cross-functionally with Sales, Product, Engineering, and Support to deliver an excellent customer experience.

  • Manage a portfolio of enterprise customer accounts as the main post-sale contact.

  • Lead onboarding and implementation activity to set customers up for success.

  • Build success plans tied to customer goals, adoption, and measurable outcomes.

  • Run regular customer meetings, business reviews, and value conversations with key stakeholders.

  • Monitor customer health, product usage, and engagement to identify risks and opportunities early.

  • Drive renewals and support expansion opportunities across existing accounts.

  • Act as the voice of the customer internally and share feedback with Product and Engineering.

  • Work closely with cross-functional teams to resolve issues and improve the customer journey.

Who You Are

  • At least 5 years’ experience in a relevant customer-facing role such as Customer Success Manager, Senior Customer Success Manager, Technical Account Manager, Account Manager, or Implementation Manager.

  • Experience managing Enterprise SaaS customers.

  • A strong track record in onboarding, adoption, retention, and renewal management.

  • Excellent stakeholder management skills, including confidence working with senior customer contacts.

  • Strong communication skills, both written and verbal.

  • A proactive, commercially minded, and customer-focused approach.

Requirements

  • Experience in construction, infrastructure, project controls, or a related industry.

  • Familiarity with Primavera P6 or similar planning tools.

  • Experience working with complex workflows, data-driven platforms, or technical SaaS products.

  • Exposure to QBRs, executive reporting, and value-led account management.

Location

Texas, Remote

Benefits

  • A team of Noders who are second to none.

  • Equity in Nodes & Links - we are all in this together.

  • Health insurances & 401K plans.

  • Remote work budget, to build your perfect set up.

  • Personal development budget, to keep growing.

  • #workation trip, to work and have fun with your teammates.

  • Wedding/Civil Partnerships additional leave on us.

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