Senior Customer Success Manager (Remote - MD)

What You'll Do

We are hiring a Senior Customer Success Manager to lead relationships with enterprise customers across the US and help them realize long-term value from the platform.

This is a strategic, customer-facing role focused on onboarding, adoption, retention, renewals, and expansion across a portfolio of accounts.

• Leading onboarding and implementation activity to set customers up for success.
• Building success plans tied to customer goals, adoption, and measurable outcomes.
• Running regular customer meetings, business reviews, and value conversations with key stakeholders.
• Monitoring customer health, product usage, and engagement to identify risks and opportunities early.
• Driving renewals and supporting expansion opportunities across existing accounts.
• Acting as the voice of the customer internally and sharing feedback with Product and Engineering.
• Working closely with cross-functional teams to resolve issues and improve the customer journey.

Who You Are

• At least 5 years’ experience in a relevant customer-facing role such as Customer Success Manager, Senior Customer Success Manager, Technical Account Manager, Account Manager, or Implementation Manager.
• Experience managing Enterprise SaaS customers.
• A strong track record in onboarding, adoption, retention, and renewal management.
• Excellent stakeholder management skills, including confidence working with senior customer contacts.
• Strong communication skills, both written and verbal.
• A proactive, commercially minded, and customer-focused approach.

Desired Background

• Experience in construction, infrastructure, project controls, or a related industry.
• Familiarity with Primavera P6 or similar planning tools.
• Experience working with complex workflows, data-driven platforms, or technical SaaS products.
• Exposure to QBRs, executive reporting, and value-led account management.

Location

Maryland, Remote

Company Culture

We are Hard working but not workaholic Explorers. Data is our compass and innovation our destination Independent thinkers. We are not afraid of looking where no one else is Team players. We believe the whole is bigger than the sum of its parts We have strong opinions, weakly held Continuously evolving the way we do things. Even our #donut dates

Benefits

• A team of Noders who are second to none. Yep - the team is that good 🚀
• Equity in Nodes & Links - we are all in this together ✊
• Health insurances & 401K plans ⚕️
• Remote work budget, to build your perfect set up ($500 year 1 + $100 year 2) 🏠
• Personal development budget, to keep growing ($1,000 pa)
• Annual #workation trip, to work and have fun with your teammates. We've been to Budapest, Crete, Aegina (x2) 💃🏻
• Wedding/Civil Partnerships additional leave on us ❤️