Senior Customer Success Manager - Quora (Remote)

About Quora

Quora’s mission is to grow the world's collective intelligence. It has two platforms: Quora, a global knowledge sharing platform with over 300M monthly unique visitors, and Poe, a platform providing millions of global users with one place to chat, explore, and build with a wide variety of AI language models.

About The Team And Role

Quora’s Sales team is dedicated to driving revenue through strategic partnerships with Agencies and Direct Clients. They are a data-driven, collaborative, and entrepreneurial team that thrives on enabling partnerships that create value for both our Advertisers and Quora. They enjoy working cross-functionally with other teams and take pride in solving problems creatively.

Quora is seeking an experienced Customer Success Manager to partner with and advise our advertisers and help them build success on our advertising platform. You will be the main point of contact for a diverse portfolio of advertisers and have full ownership of the customer experience and customer success.

You will provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue, troubleshoot and answer questions related to campaign delivery and optimization, conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers, share learnings and best practices internally and externally, and forecast and track key account data for internal projections.

Minimum Requirements

• Availability for meetings and impromptu communication during Quora's “coordination hours” (Mon-Fri: 9am-3pm Pacific Time)
• 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns
• Demonstrated experience managing enterprise-level clients, with strong hands-on execution capability, and direct experience operating in the North American market
• Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions
• Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues
• Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment

Preferred Requirements

• Previous experience with sales tools such as Salesforce and Apollo.io
• Previous experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest

Responsibilities

Autonomously manage a portfolio of advertising clients
Prioritize and strategize opportunities within accounts with a goal of scaling revenue
Troubleshoot and answer questions related to campaign delivery and optimization
Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers
Share learnings and best practices internally and externally
Forecast and track key account data for internal projections