Senior Customer Success Manager - Quora

The Senior Customer Success Manager - Quora position is designed for an experienced professional who thrives at the intersection of advertising strategy, data analysis, and client relationships. Key responsibilities include:

1. Managing a diverse portfolio of advertising clients independently.
2. Providing strategic guidance, proactive recommendations, and solutions to maximize campaign performance and revenue growth.
3. Analyzing campaign data, identifying trends, and translating insights into actionable recommendations around optimization, creative performance, and business opportunities.
4. Troubleshooting campaign delivery issues, account challenges, and product-related questions while ensuring timely and effective resolutions.
5. Leading regular client meetings, including business reviews, campaign performance presentations, and strategic check-ins.
6. Developing and sharing best practices, insights, and learnings with both clients and internal teams to improve overall performance.
7. Forecasting and monitoring key account metrics to support business planning and revenue projections.
8. Collaborating cross-functionally with sales, product, and technical teams to improve customer outcomes and address complex challenges.

Requirements include:

• 5+ years of experience managing advertising campaigns from the client, agency, or publisher side, with strong knowledge of digital advertising and performance marketing.
• Proven experience managing enterprise-level clients, building relationships with senior stakeholders, and operating effectively within the North American market.
• Hands-on experience planning, optimizing, and analyzing paid advertising campaigns, including search, social, or direct response marketing initiatives.
• Strong analytical skills with the ability to transform campaign data into clear insights, recommendations, and strategic actions.
• Excellent communication skills, with the ability to present confidently to stakeholders at all levels, including executive audiences.
• Ability to challenge client strategies constructively while maintaining strong relationships and delivering value-driven guidance.
• Comfortable working with evolving products, beta features, and technical troubleshooting processes.
• Self-motivated, organized, and proactive, with the ability to manage priorities in a fast-paced and collaborative environment.
• Experience using sales and customer management tools such as Salesforce or Apollo.io is a plus.
• Familiarity with advertising platforms such as Meta, LinkedIn, Reddit, Google, or Pinterest is preferred.
• Availability to collaborate during core coordination hours, Monday to Friday, 9:00 AM to 3:00 PM Pacific Time.

Benefits include:

• Competitive base salary range of $74,161 - $143,260 USD, plus equity and benefits.
• On-target earnings (OTE) range of $105,945 - $204,657 USD, plus equity and benefits.
• Comprehensive medical, dental, and vision coverage.
• Equity refresh opportunities.
• Remote work reimbursement support.
• Paid time off and employee assistance programs.
• A flexible remote-first work environment.
• Opportunity to contribute to products used by millions of people worldwide.
• Inclusive workplace culture focused on collaboration, transparency, experimentation, and diverse perspectives.

How Jobgether Works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.