Senior Customer Success Manager, Microsegmentation

We need to output HTML fragment with sections: About the role? Actually the job description includes sections: "Job Description" intro, then bullet list of responsibilities (the "As a Senior Customer Success Manager..." list). Then "Do What You Love" list of qualifications. Then "About Us" paragraph. Then "Benefits at Akamai:" paragraph. Then "Compensation" paragraph. We need to use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have responsibilities list (the bullet list after "As a Senior Customer Success Manager, Microsegmentation, you will be responsible for:"). We have qualifications list (the "Do What You Love To be successful in this role you will:" list). That includes requirements: years experience, degree, track record, technical aptitude, etc. We have "About Us" paragraph describing company. We have "Benefits at Akamai:" paragraph describing benefits. We have "Compensation" paragraph describing salary range. We should not repeat job title as heading. No Job ID. We should not include filler sections like Schedule if not present. We need to map to headings: Perhaps "Responsibilities" for the responsibilities list. "Requirements" or "Qualifications" for the qualifications list. "About the company" maybe "About Us" but heading could be "About the role"? Actually "About the role" is generic; we have "About Us" describing company. Could use "About the company" but not in list. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose appropriate. We have responsibilities ->

Responsibilities

with

• items. We have qualifications -> could be

  Qualifications

  (or Requirements). The list includes experience, degree, track record, technical aptitude, etc. That's qualifications. We have "About Us" -> maybe

  About the role

  ? But that is not exactly about role. Could use

  About the company

  not allowed. Maybe we can put under

  About the role

  but it's about company. However instructions: "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not limited to those? It says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect those exact headings if applicable. We have content for About the role? Not really; we have About Us. Could we treat that as About the role? Might be okay. Or we could omit About Us section if not matching allowed headings? But we must preserve ALL substantive information; we cannot drop About Us. So we need a heading for it. The closest is "About the role". We'll use that. Benefits ->

  Benefits

  . Pay ->

  Pay

  for compensation. We have no Schedule. We also might have Skills? Not separate; qualifications cover skills. We need to ensure we don't create empty sections. We need to format lists: each bullet as
• . The responsibilities list includes multiple sentences separated by periods; we can split each sentence as separate
• . The original list: "Acting as the main technical contact for customers, managing escalations, monitoring adoption, and driving value throughout the account lifecycle.Maintaining deep expertise in product features and updates to guide customers effectively and ensure optimal usage.Building dynamic relationships, conducting regular check-ins and business reviews, and identifying upsell/cross-sell opportunities to support customer satisfaction and expansion.Delivering technical training, workshops, and documentation to educate users and promote product self-sufficiency.Partnering with Sales during renewals, Product, and Engineering to support renewals, surface feedback, and ensure successful deployments.Using analytics to monitor health metrics and usage trends, delivering data-driven recommendations to enhance customer outcomes.Managing technical escalations with urgency, coordinating resources and ensuring resolution to meet customer expectations.Leading new customer onboarding, ensuring smooth setup and tailored implementation through collaboration with Product and Engineering." We need to separate each sentence. There's no period after some? Actually each ends with a period. We'll split. Similarly qualifications list: "5+ years in Customer Success, Customer Experience, or Community Management at a B2B SaaS or cybersecurity company and a Bachelor's degreeHave proven track record of managing and renewing (with sales) a portfolio of strategic accounts, and driving adoption and value realizationShow technical aptitude with the ability to explain complex concepts to both technical and non-technical stakeholdersHave experience managing escalations and high-priority issues with urgency, professionalism, and accountabilityShow proficiency with customer success platforms (e.g., Zendesk, Intercom, Gainsight), CRM tools (e.g., Salesforce), and collaboration tools (e.g., JIRA, Monday.com).Demonstrate exceptional communication, presentation, and problem-solving skills with a data-driven approach to decision-makingHave excellent organizational skills with the ability to manage multiple priorities and deadlines simultaneously." We need to split each bullet. There's no clear delimiter but each starts with a capital letter after previous sentence ends without space? Actually they are concatenated without spaces: "...degreeHave proven...". We need to insert splits. We'll parse: - "5+ years in Customer Success, Customer Experience, or Community Management at a B2B SaaS or cybersecurity company and a Bachelor's degree" - "Have proven track record of managing and renewing (with sales) a portfolio of strategic accounts, and driving adoption and value realization" - "Show technical aptitude with the ability to explain complex concepts to both technical and non-technical stakeholders" - "Have experience managing escalations and high-priority issues with urgency, professionalism, and accountability" - "Show proficiency with customer success platforms (e.g., Zendesk, Intercom, Gainsight), CRM tools (e.g., Salesforce), and collaboration tools (e.g., JIRA, Monday.com)." - "Demonstrate exceptional communication, presentation, and problem-solving skills with a data-driven approach to decision-making" - "Have excellent organizational skills with the ability to manage multiple priorities and deadlines simultaneously." We'll make
• for each. Now Benefits paragraph: "Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. FlexBase adapts to your job's needs Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both. Connect with us on social and see what life at Akamai is like!" We need to preserve all substantive information. We'll output as

  paragraphs. Compensation paragraph: "Compensation Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $112,500 - $202,500/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply." We'll put in

  . Now About Us paragraph: "At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone. Our Focus Is Simple Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works." We'll put in

  . Now we need to ensure we don't include boilerplate like cookie/navigation/legal/EEO etc. The text didn't have those. Now produce HTML fragment:

  About the role

  At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone. Our Focus Is Simple Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

  Responsibilities

  • Acting as the main technical contact for customers, managing escalations, monitoring adoption, and driving value throughout the account lifecycle.
  • Maintaining deep expertise in product features and updates to guide customers effectively and ensure optimal usage.
  • Building dynamic relationships, conducting regular check-ins and business reviews, and identifying upsell/cross-sell opportunities to support customer satisfaction and expansion.
  • Delivering technical training, workshops, and documentation to educate users and promote product self-sufficiency.
  • Partnering with Sales during renewals, Product, and Engineering to support renewals, surface feedback, and ensure successful deployments.
  • Using analytics to monitor health metrics and usage trends, delivering data-driven recommendations to enhance customer outcomes.
  • Managing technical escalations with urgency, coordinating resources and ensuring resolution to meet customer expectations.
  • Leading new customer onboarding, ensuring smooth setup and tailored implementation through collaboration with Product and Engineering.

  Qualifications

  • 5+ years in Customer Success, Customer Experience, or Community Management at a B2B SaaS or cybersecurity company and a Bachelor's degree
  • Have proven track record of managing and renewing (with sales) a portfolio of strategic accounts, and driving adoption and value realization
  • Show technical aptitude with the ability to explain complex concepts to both technical and non-technical stakeholders
  • Have experience managing escalations and high-priority issues with urgency, professionalism, and accountability
  • Show proficiency with customer success platforms (e.g., Zendesk, Intercom, Gainsight), CRM tools (e.g., Salesforce), and collaboration tools (e.g., JI