Senior Customer Success Manager - Market Access

In this position, you will lead customer relationships and program advancement to ensure retention, growth, and exceptional experiences for our Market Access customers. Leveraging deep industry expertise and proven customer success experience, you will serve as a trusted advisor while driving best practices, mentoring team members, and implementing process improvements. This role is critical in supporting and stabilizing our most strategic Market Access customers while elevating overall customer outcomes and team capabilities.

About You

• Bachelor’s degree or equivalent relevant work experience
• 7+ years of experience in a customer-facing role
• 3+ years of experience working on or with Market Access or Commercial teams within the Healthcare or Life Sciences industry

It would be great if you also had…

• Experience in a Business Development or account growth-oriented role
• Strong understanding of Market Access, including its role in healthcare and the critical strategies and workflows used by pharmaceutical Market Access teams
• Working knowledge of the US healthcare and payer landscape, including drug coverage, restrictions, and pharmaceutical or medical claims data

Responsibilities

• Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success
• Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery
• Analyze customer needs and product usage to create and execute strategic success plans that drive adoption and value realization
• Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements
• Identify and support growth opportunities within existing accounts that align customer needs with Clarivate solutions
• Champion customer success best practices, mentor team members, and contribute to process improvements that enhance program effectiveness

Schedule

• Full time, permanent
• US-based remote role
• Up to 25 percent travel to customer sites as needed

About The Team

You will join Clarivate’s global Customer Success team supporting the Life Sciences and Healthcare business. The team partners closely with strategic pharmaceutical customers and collaborates across Sales, Product, and Operations to deliver exceptional customer experiences. You will report directly to the Director of Customer Success.

Pay

The expected base salary for this position is $94,400 - $118,000 USD per year. This role is eligible for incentive or bonus earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

Benefits

• Medical, dental, and prescription drug coverage
• Life insurance
• 401k with match
• Long term disability coverage
• Vacation and sick time
• Volunteer time
• Discount programs