Senior Customer Success Manager, Looker

This role may be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles or San Francisco with arrest or conviction records will be considered for employment in accordance with local Fair Chance Ordinances and the California Fair Chance Act.

About the role

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Collaborate with customers to identify success services that will accelerate the time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
• Guide executive customer stakeholders through the changes needed to unlock the full value of Looker, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
• Engage with customer-facing Account teams and executives to develop tactical and technical plans that help customers achieve their business objectives.
• Act as a subject-matter expert in analytics and provide thought leadership to customers at executive and practitioner levels.
• Deliver ongoing technical guidance and expertise to customers, helping them effectively navigate and utilize the Looker platform and associated Google Cloud technologies.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 10 years of customer-facing experience, driving customer development programs.
• Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
• Experience driving digital development using Looker and managing initiatives across engineering, sales, support, and services.

Preferred qualifications

• Master's degree in a management, technical or engineering field.
• Experience leading or managing project analytics, business intelligence, or data warehousing programs in enterprise organizations.
• Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
• Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
• Excellent communication, presentation, and program management skills.

Benefits

• Health, dental, vision, life, and disability insurance.
• Retirement Benefits: 401(k) with company match.
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment.
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance.
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks.
• Baby Bonding Leave: 18 weeks.
• Holidays: 13 paid days per year.

Pay

US: $135,000 - $195,000 (USD) + 42.86% bonus target + equity + benefits.

Schedule

Preferred working locations: Austin, TX, USA; Boulder, CO, USA; Irvine, CA, USA; Kirkland, WA, USA; Portland, OR, USA; Los Angeles, CA, USA; San Diego, CA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA.