Senior Customer Success Manager, Looker

This role may be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles or San Francisco with arrest or conviction records will be considered for employment in accordance with local Fair Chance Ordinances and the California Fair Chance Act.

Benefits

• Health, dental, vision, life, and disability insurance
• 401(k) with company match
• 20 days of vacation per year (accruing at 6.15 hours per pay period for the first five years)
• 40 hours of sick time per year (69 hours in Seattle), including 5 discretionary sick days per instance
• Maternity Leave: 28-30 weeks (Short-Term Disability + Baby Bonding)
• Baby Bonding Leave: 18 weeks
• 13 paid holidays per year

Responsibilities

• Collaborate with customers to identify success services that will accelerate time to value, and develop plans to implement these services, including tracking objectives, stakeholders, milestones, risks, and metrics.
• Guide executive customer stakeholders through changes needed to unlock the full value of Looker, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
• Engage with customer-facing Account teams and executives to develop tactical and technical plans that help customers achieve their business objectives.
• Act as a subject-matter expert in analytics and provide thought leadership to customers at executive and practitioner levels.
• Deliver ongoing technical guidance and expertise to customers, helping them effectively navigate and utilize the Looker platform and associated Google Cloud technologies.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 10 years of customer-facing experience, driving customer development programs.
• Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
• Experience driving digital development using Looker and managing initiatives across engineering, sales, support, and services.

Qualifications

• Master's degree in a management, technical, or engineering field.
• Experience leading or managing project analytics, business intelligence, or data warehousing programs in enterprise organizations.
• Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
• Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
• Excellent communication, presentation, and program management skills.

Pay

US: $135,000 - $195,000 (USD) + 42.86% bonus target + equity + benefits

Schedule

Preferred working locations: Austin, TX; Boulder, CO; Irvine, CA; Kirkland, WA; Portland, OR; Los Angeles, CA; San Diego, CA; San Francisco, CA; Sunnyvale, CA.