Senior Customer Success Manager I (DI, North America)

About the Role

We’re hiring a Senior Customer Success Manager (DI, North America) to own Teamworks’ conference‑level relationships across Division I collegiate athletics, from renewal strategy to expansion. This role will serve as the lead on Teamworks’ conference office relationships, knowing every conference‑wide agreement inside and out, building real relationships with conference office leadership, and ensuring renewals and strategic expansion happen.

Responsibilities

• Own conference‑level relationships and renewals across Division I conference partnerships, coordinating closely with school‑level Customer Success Managers, Product Success Managers, Sales, and Business Development to drive alignment.
• Build our presence at the conference level, creating opportunities to demonstrate value even where no formal conference‑wide agreement exists today.
• Lead the conference‑wide renewal process end‑to‑end, building work‑back and strategic plans well ahead of renewal dates to protect against risk.
• Drive adoption and value delivery of both conference‑wide products used by member schools and products the conference office uses for its own operations, and identify opportunities for expanded usage.
• Identify and develop cross‑sell and upsell opportunities across our Collegiate market at the conference level.

Requirements

• Senior administrative experience (e.g., Deputy Commissioner, Associate Athletic Director, Senior Associate Commissioner, Deputy Athletic Director) within a collegiate athletic department or collegiate conference office.
• Working knowledge of how conference offices operate internally and how they support their member institutions.
• Project management experience with a track record of managing complex, multi‑stakeholder initiatives to completion.
• Relationship management experience, ideally with conference office administrators or senior athletic department staff.
• Strong cross‑functional collaboration skills, with experience coordinating across internal teams and external stakeholders on shared initiatives.
• Hands‑on experience using Teamworks products, providing immediate credibility and context with the customers you’ll support.

Preferred Qualifications

• Experience working at a SaaS company and understanding renewal and expansion cycles.

Why This Role

This is a brand‑new role on our Collegiate Customer Success team, created in response to recent growth with NCAA conferences adopting Teamworks products. You’ll have the rare chance to build a strategic function from scratch, working across our full Collegiate CS, PS, and Sales teams, while shaping how Teamworks partners with some of the most influential offices in college athletics.

This role is not eligible for sponsorship at this time.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees, or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.

Compensation

Compensation Range: $100K – $130K

About Teamworks

We’re the Operating System for Sports™ powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we’ve evolved from a messaging tool for college football into the leading sports‑tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence—helping teams recruit smarter, train better, stay compliant, and win.