Senior Customer Success Manager, Enterprise

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years.

This role will lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes.

The CSM is in the front line, bringing our platform and data to life for the client, driving user engagement, adoption of our platform and helping identify growth opportunities by addressing the client's pain points.

What will you be doing all day?

• Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes
• Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data
• Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
• Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals
• Develop strong subject matter expertise across Similarweb’s entire product portfolio

What do you need to succeed in this role?

• Solid understanding of the digital marketing space and trends
• Client facing experience
• Strong relationship-building skills –the ability to quickly build rapport and establish trust (both internally and with clients)
• Analytical and consulting mindset with the ability to turn data into a story
• Experience producing high-quality decks and client-facing materials
• Excellent problem-solving and critical-thinking skills
• Team player who can collaborate effectively with colleagues and business partners
• 5-6 years’ experience as a CSM

What else should you know?

• The base salary range for this position in the New York area is $105,000 to $120,000, plus benefits, including: medical, dental, and vision insurance, 401K plan, potential equity, employee stock purchase plan, and paid sick and parental leave.
• This position is eligible to participate in the company’s sales incentive plan, with a maximum target OTE of up to $171,000, depending upon the final terms of employment and achievement of established targets. Individual compensation is based upon a number of factors, including qualifications and relevant experience.
• The base salary range above is for the New York area, and could vary for candidates in other locations.

About the role

Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people.

We are looking for a Senior Customer Success Manager to join our Client Services Team.

This role will report to Team Manager, Customer Success.

Benefits

• Medical, dental, and vision insurance
• 401K plan
• Potential equity
• Employee stock purchase plan
• Paid sick and parental leave

Pay

The base salary range for this position in the New York area is $105,000 to $120,000, plus benefits, including: medical, dental, and vision insurance, 401K plan, potential equity, employee stock purchase plan, and paid sick and parental leave.

Schedule

This position is eligible to participate in the company’s sales incentive plan, with a maximum target OTE of up to $171,000, depending upon the final terms of employment and achievement of established targets. Individual compensation is based upon a number of factors, including qualifications and relevant experience.