Senior Customer Success Manager - East/Public Sector

The Senior Customer Success Manager - East/Public Sector is responsible for driving customer outcomes within a fast-growing technology environment focused on automation and workflow transformation. The role involves managing strategic relationships with enterprise, highly regulated, and public sector customers, acting as a trusted advisor, and partnering with internal teams to shape customer strategies, identify expansion opportunities, and improve long-term partnerships.

About the role

This is a high-impact role for someone passionate about customer advocacy, SaaS solutions, and driving measurable business results. The Senior Customer Success Manager will own customer engagement strategies and ensure successful adoption, expansion, and retention across a portfolio of strategic accounts.

Requirements

• Experienced customer success professional with a strong technical background, excellent communication skills, and proven experience managing complex enterprise relationships.
• 8+ years of experience in technical account management, customer success, or post-sales roles within a technology company.
• 5+ years of experience supporting customers in public sector, federal, or highly regulated industries preferred.
• Experience managing SaaS solutions for technical teams, including cybersecurity, DevOps, IT, or similar environments.
• Strong ability to understand customer challenges, uncover opportunities, and translate technical requirements into business solutions.
• Experience building strategic success plans, account strategies, and executive-level presentations.
• Able to collaborate effectively across Sales, Product, Engineering, Professional Services, and Customer Success teams.
• Strong problem-solving skills with the ability to coordinate resources and drive complex initiatives forward.
• Excellent written and verbal communication skills, with confidence engaging technical and executive stakeholders.
• Experience working remotely and managing relationships across distributed teams is preferred.

Benefits

• Competitive annual compensation package with a target earnings range of $150,000-$170,000, including salary and commission.
• Fully remote work environment with flexibility for candidates based in the Eastern Time Zone.
• Opportunity to work with innovative automation technology used by leading organizations worldwide.
• Collaborative culture focused on learning, growth, curiosity, and professional development.
• Opportunity to influence product direction through direct customer feedback and strategic insights.
• Inclusive workplace that values diverse perspectives, experiences, and backgrounds.