Senior Customer Success Manager , Consumables, Health & Personal Care

About the role

This role can be located in one of our approved corporate offices in New York, NY. Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined.

A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
• Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
• Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
• Optimize cross-team processes that improve project efficiency and team delivery
• Lead promotional planning and catalog optimization initiatives
• Begin mentoring peers and contributing to team development

Qualifications

• Bachelor's degree or equivalent
• Experience managing multiple projects, prioritizing, planning, and managing time
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Proficient in Excel and BI tools for use of data manipulation and interpretation
• Experience managing relationships with senior stakeholders
• Demonstrated ability to deliver independently in environments with some ambiguity
• Excellent professional written and verbal communication skills

Preferred Qualifications

• Experience guiding, training and mentoring others
• Experience with project management
• 5+ years of e-commerce or retail industry experience
• Experience rapidly adapting to change and navigating undefined problems
• Professional experience in Buying, Planning, or Merchandising
• Background in process improvement — optimizing, simplifying, or eliminating inefficient processes
• Advanced degree, certifications, or equivalent experience

Pay

The base salary range for this position is $88,000.00 - $154,000.00 USD annually in New York, NY. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.