Senior Customer Success Manager, Consumables

About the role

Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. Create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards
• Review performance metrics and present recommendations during vendor meetings
• Collaborate with cross-functional teams to resolve operational challenges
• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning sessions with category managers
• Support continuous improvement initiatives across the organization

Requirements

• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Experience working with large, complex data sets
• Bachelor's degree
• Experience prioritizing and managing time effectively in dynamic environments
• Knowledge of Excel at an advanced level
• 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Excellent professional written and verbal communication skills

Qualifications

• Experience working with multiple groups of stakeholders
• 5+ years of e-commerce or retail industry experience
• Professional experience in Buying, Planning or Merchandising
• Experience with business intelligence tools (Tableau, Salesforce)
• Experience rapidly adapting to change and dealing with ambiguity
• Advanced degree, certifications or equivalent experience
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Experience in relationship management
• Excellent professional written and verbal communication skills

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).

Schedule

Final compensation will be determined based on factors including experience, qualifications, and location.