Senior Customer Success Manager, Consumables

About the role

Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. Create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards
• Review performance metrics and present recommendations during vendor meetings
• Collaborate with cross-functional teams to resolve operational challenges
• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning sessions with category managers
• Support continuous improvement initiatives across the organization

Requirements

• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Knowledge of and proficiency in Excel and SQL
• Experience working in a fast-paced, team environment
• Experience prioritizing and managing time effectively in dynamic environments
• Bachelor's degree
• 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Experience in relationship management
• Excellent professional written and verbal communication skills

Qualifications

• Experience in process improvement
• Experience with project management
• 5+ years of e-commerce or retail industry experience
• Professional experience in Buying, Planning or Merchandising
• Experience with business intelligence tools (Tableau, Salesforce)
• Experience rapidly adapting to change and dealing with ambiguity
• Advanced degree, certifications or equivalent experience
• Experience working with diverse stakeholders and teams

Skills

• Strong project management skills
• Data analysis experience
• Excel and SQL proficiency
• Vendor management experience
• Collaborative relationship building
• Operational excellence
• Strategic planning and execution
• Customer service orientation
• Effective communication skills

Benefits

• Comprehensive benefits including medical, dental, vision, prescription, life insurance, EAP, mental health support, and more
• 401(k) matching
• Paid time off
• Parental leave

Pay

Base salary range: $80,000.00 - $140,000.00 USD annually

Schedule

Full-time