Senior Customer Success Manager, Consumables

About the role

This role can be located in one of our approved corporate offices in Austin, TX; New York, NY; or Santa Monica, CA. As a Senior Customer Success Manager in Amazon Vendor Services, you will lead transformational growth for Fortune 500 retail brands on Amazon’s marketplace. You will create vendor strategies that impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world’s largest e‑commerce platforms.

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience.
• Analyze data trends to identify opportunities and provide actionable recommendations.
• Lead promotional planning and execution while ensuring catalog optimization.
• Build collaborative relationships with internal teams and vendor partners.
• Manage multiple projects while maintaining high operational standards.

A day in the life

• Review performance metrics and present recommendations during vendor meetings.
• Collaborate with cross‑functional teams to resolve operational challenges.
• Guide vendors on utilizing Amazon tools and systems effectively.
• Participate in strategic planning sessions with category managers.
• Support continuous improvement initiatives across the organization.

About the team

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. The team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

Basic Qualifications

• Bachelor’s degree or equivalent.
• 4+ years of vendor or client‑facing experience in account management, vendor management, or related fields such as buying, planning, or merchandising.
• Data analysis experience, including manipulating large datasets from complex systems and interpreting results.
• Proficient in Microsoft Excel.
• Experience in relationship management.
• Demonstrated ability to work effectively in fast‑paced environments.
• Excellent professional written and verbal communication skills.
• Strong time‑management abilities.

Preferred Qualifications

• 5+ years of e‑commerce or retail industry experience.
• Professional experience in buying, planning, or merchandising.
• Experience with business intelligence tools (e.g., Tableau, Salesforce).
• Ability to rapidly adapt to change and deal with ambiguity.
• Background in process‑improvement methodologies.
• Advanced degree, certifications, or equivalent experience.
• Experience working with diverse stakeholders and teams.
• Project management experience.

Benefits

• Health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program and mental health support.
• Medical advice line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

Base salary ranges (USD annually):

• Santa Monica, CA: $80,000 – $140,000
• New York, NY: $88,000 – $154,000
• Austin, TX: $80,000 – $140,000
• Arlington, VA: $80,000 – $140,000
• Seattle, WA: $82,700 – $140,000

Compensation includes sign‑on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location.