Senior Customer Success Manager

About the role

Responsible for driving customer satisfaction and retention through proactive support and relationship building. Works closely with customers to understand their needs and provide tailored solutions.

Responsibilities

• Develop and execute on customer success strategies to ensure customer satisfaction and retention.
• Conduct quarterly customer health check-ins to assess customer satisfaction and identify areas for improvement.
• Collaborate with product teams to gather feedback from customers and translate it into actionable insights.
• Manage customer escalations and resolve issues in partnership with internal teams.
• Build strong relationships with key stakeholders within each customer account.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Minimum 5 years of experience in customer success, sales, or a related field.
• Experience working with SaaS products is preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and work independently.

Qualifications

• Proven ability to build and maintain strong relationships with customers.
• Excellent problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.
• Self-motivated and able to work effectively in a fast-paced environment.

Skills

• Customer service skills.
• Project management skills.
• Communication and collaboration skills.
• Technical understanding of SaaS products.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Health insurance coverage.
• 401(k) retirement plan.
• Professional development opportunities.

Pay

Commensurate with experience.

Schedule

Hybrid work arrangement.