Senior Customer Success Manager

Join in our mission

• We work for customers. Through every interaction with them we aim to respect and delight to earn trust.
• It's imperative that our platform, employees, and documentation authentically and accurately represent ourselves.
• Vantage succeeds through full effort from every team member.
• Data and metrics are a component of everything we do and should be reviewed frequently.
• Many decisions and actions are reversible and do not need extensive study.
• We are intentionally a written culture and believe clear communication is important for the success of the company.
• Kindness is important, despite it not always being the easiest decision. Be kind to yourself, one another, and externally.
• We take time to celebrate the wins. We recognize where people deliver results and ensure that they're appropriately celebrated.
• Vantage's superpower is our ability to execute, iterate, and learn.

Our People. Our Strength.

• Ben Schaechter - Co-founder & CEO
• Brooke McKim - Co-founder & CTO
• Eric Campos - Head of Sales
• Chris Stanley - VP of Customer Success
• Steve McColl - VP of Engineering
• Herman Ng - VP of Finance
• Charla Rodney - VP of People

What we Offer

• The majority of the Vantage team works remotely. Our meetings and culture are setup accordingly.
• Vantage provides every full time employee with 100% coverage on Health, Dental and Vision. Employees can also participate in our company 401(k) plan.
• Each team member is given a large amount of responsibility and as a result are compensated accordingly.
• Be vested in the long term success of the company with meaningful equity. Ensure your hard work is rewarded.
• Flexible PTO is given to all full time employees. Take off, recharge and come back to hit the ground running.
• We'll make sure you have all of the equipment you need to get the job done.