Senior Customer Success Manager.

THE WORK

As a Senior Customer Success Manager, you are a critical part of our customers’ adoption and ongoing satisfaction with Ripple’s treasury solutions. You will play a pivotal role in ensuring our enterprise treasury and finance customers achieve their desired outcomes (value realization) — from streamlining cash management and FX operations to optimizing liquidity and payment workflows. When customers are successful, Ripple benefits through increased retention, solution expansion, and advocacy.

WHAT YOU’LL DO

• Develop trusted advisor relationships with key customer stakeholders, including CFOs, Treasurers, and finance executives, to drive product adoption and ensure customers are leveraging Ripple Treasury solutions to achieve full business value.
• Be accountable for enabling enterprise treasury customers to achieve their desired outcomes, guiding them through critical milestones in their journey — from onboarding through long-term strategic use.
• Co-create Value Achievement & Success Plans with your customers to develop a deep understanding of their treasury operations, primary business outcomes, and tangible success metrics (e.g., cost reduction, liquidity optimization, payment efficiency).
• Develop, automate, and scale customer lifecycle engagements including kickoff/onboarding, executive business reviews, feature announcements, utilization tracking, and user engagement programs.
• Address customer inquiries, manage obstacles, and proactively identify ways to drive additional value across the treasury and finance organization.
• Establish regular touchpoints with treasury and finance teams to ensure customers are informed, remain engaged, and provide strategic feedback on product direction.
• Act as an internal advocate for customers, partnering with cross-functional teams to facilitate successful implementation, adoption, expansion, and renewals.
• Collaborate with Product, Engineering, Sales, and Support teams to relay customer feedback from enterprise treasury environments and ensure requests are resolved in a timely manner.

WHO WE ARE

• Do Your Best Work
• Take Control of Your Finances
• Take Care of Yourself