Senior Customer Success Manager

About the role

Customer success isn't simply about managing accounts. It's about building trusted partnerships, understanding customer goals, driving adoption, and ensuring customers continue to realize measurable value from the Reeco platform. At Reeco, we're looking for an Senior Customer Success Manager to own that journey. You'll be responsible for managing a portfolio of strategic enterprise customers, ensuring they successfully adopt Reeco, achieve their business outcomes, and continue to grow with us. You'll serve as the customer's trusted advisor, leading strategic conversations, driving retention, identifying expansion opportunities, and ensuring every customer relationship delivers long-term value.

Requirements

• 5+ years of experience in Enterprise Customer Success, Strategic Account Management, or Account Management within a B2B SaaS environment.
• Proven experience managing enterprise customers, driving renewals, and growing existing accounts.
• Strong relationship-building skills with experience engaging executive stakeholders.
• Excellent communication and presentation skills with the ability to lead strategic customer conversations.
• Strong commercial mindset with the ability to identify growth opportunities and drive customer value.
• Ability to manage complex customer relationships with multiple stakeholders.
• Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or similar.
• A customer-first mindset with a proactive approach to identifying risks and creating solutions.
• Ability to travel 20-25% within the US.