Senior Customer Success Manager
Level Data · Kalamazoo, MI · 1 mo ago
Customer ServiceFull-time
About the role
As a Senior Customer Success Manager of State Implementations, you'll play a pivotal role in project managing and driving data excellence.
Responsibilities
- Deliver Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization.
- Retain and expand client relationships in a State Department of Education (DOE) or similar large-scale setting.
- Demonstrate measurable results in a State Department of Education (DOE) or similar large-scale setting.
- Navigate complex data landscapes effectively.
- Lead complex implementations in a Software as a Service (SaaS) company.
- Ensure successful rollouts through technical acumen and project management skills.
Requirements
- Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
- Proven track record of achieving GRR and NRR targets
- Experience working with state-level education systems or large-scale data environments
- Familiarity with SaaS implementation processes
Qualifications
- Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
- Proven track record of achieving GRR and NRR targets
- Experience working with state-level education systems or large-scale data environments
- Familiarity with SaaS implementation processes
Benefits
- Meaningful Impact: Your work directly influences education outcomes.
- Collaborative Culture: We value teamwork, transparency, and shared success.
- Professional Growth: Opportunities to learn, lead, and make a difference.
- Flexible Work Environment: Embrace remote work, with occasion travel.
Pay
Details TBA
Schedule
Details TBA
Skills
- Strong communication and interpersonal skills
- Project management and leadership abilities
- Technical proficiency with SaaS implementation processes
- Ability to work in a fast-paced, collaborative environment
Benefits
- Health insurance
- 401(k) plan
- Flexible work schedule
- Professional development opportunities
Benefits
- Professional development opportunities
- Employee recognition program
- Work-life balance initiatives
Application Instructions
All positions are subject to background evaluations and a pre-employment drug screening.