Senior Customer Success Manager

About the role

For our client, we are seeking a Senior Customer Success Manager to join the team of a leader in the Consumer Technology space. This role will own strategic enterprise customer relationships and drive adoption, engagement, and long-term value across a portfolio of customers. The ideal candidate will partner closely with sales, implementation, product, and marketing teams to deliver a seamless customer experience and identify opportunities for expansion. This is a highly collaborative position that combines hands-on account management with broader commercial impact and customer outcomes.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Own end-to-end customer relationships with accountability for activation, engagement, and health scores
• Guide customers through implementation and onboarding, aligning solutions to their goals
• Position the company's creative software portfolio to meet customer objectives and outcomes
• Maintain deep product knowledge and serve as a trusted advisor to customers
• Collaborate with internal teams to support launches and identify growth opportunities
• Identify at-risk accounts and develop remediation plans with the sales team
• Capture customer feedback to inform product and marketing strategies

Qualifications

• 5+ years in customer success, sales, or solutions consulting, preferably in creative or technology sectors
• Proven track record of meeting customer success metrics or sales quotas
• Ability to navigate complex customer challenges and drive resolutions
• Creative mentality demonstrated through expression or continuous improvement
• Familiarity with creative software like Creative Cloud, Canva, Figma, or similar tools
• Bachelor's degree or equivalent experience

Benefits

• Opportunity to work with a diverse range of enterprise customers
• Collaborative team environment with cross-functional partners
• Focus on driving tangible customer outcomes
• Role combines both strategic and hands-on involvement in customer success
• High potential for career growth within a leading tech company

Pay

Compensation: $135,200 – $234,150 annually