Senior Customer Success Manager

About the role

For our client, we are seeking a Senior Customer Success Manager to join the team of a leader in the Information Technology space. This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a technology-driven environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $135,000 – $158,000 annually

Responsibilities

• Drive process change and product adoption through change management and training
• Monitor customer health throughout their journey and take data-driven actions
• Conduct Quarterly Business Reviews at the executive level to showcase value
• Champion customer retention and collaborate with Account Managers on upsells
• Advocate for customer needs and promote new product features
• Thrive in an ambiguous, fast-paced startup environment
• Collaborate with internal and external teams to resolve customer pain points
• Contribute to scaling the Customer Success organization

Qualifications

• 5-7 years experience as a Customer Success Manager for a SaaS solution with demonstrable value add
• Strong background managing enterprise-level and strategic customer accounts
• Ability to identify customer needs and align SaaS product usage accordingly
• In-depth understanding of SaaS business models and customer lifecycle management
• Proven relationship-building skills across all organizational levels
• Excellent communication, presentation, and interpersonal skills
• Proactive problem-solver with strong organizational and project management capabilities
• Data-driven and process-oriented with a history of improving products and processes

Benefits

• Competitive compensation with performance incentives and equity ownership
• Comprehensive medical, dental, and vision insurance for employees and dependents
• Unlimited flexible Paid Time Off policy for work-life balance
• 10 company holidays and additional paid leave for personal life support
• 401(k) plan for tax-advantaged retirement savings
• Quarterly stipend for wellness, learning, and personal development
• Monthly stipends for mobile and internet connectivity
• Pre-tax commuter benefits for transportation costs
• Opportunity to play a key role in a transformative GenAI platform