Senior Customer Success Manager

About the role

In this role, you’ll serve as a strategic partner to some of our most valuable clients, helping them unlock greater value from our solutions while strengthening long-term business outcomes. Your ability to build trusted relationships, drive adoption, influence cross-functional action, and advocate for customer needs will directly contribute to client retention, growth, and satisfaction. Working at the intersection of customer success, product innovation, and business strategy, you’ll create meaningful impact for clients while helping advance Global Payments’ mission of delivering technology that simplifies commerce, empowers businesses, and creates sustainable growth in an increasingly connected world.

Responsibilities

• Drive measurable client success across a portfolio of high-value Homeowners Association (HOA) customers by accelerating time-to-value, increasing product adoption, and delivering outcomes that strengthen retention and long-term growth.
• Build and influence executive-level partnerships that deepen client trust, align solutions to business goals, and position Global Payments as a strategic advisor that helps customers achieve meaningful results.
• Identify opportunities to improve customer performance through data-driven insights, proactive recommendations, and strategic success planning that increases engagement, utilization, and overall customer value.
• Champion client needs across the organization by partnering with product, support, and operational teams to remove barriers, address risks, and help shape solutions that improve the customer experience.
• Protect and expand portfolio health by proactively mitigating churn risks, driving successful business reviews, and creating action plans that deliver measurable business outcomes for clients and the company.

Requirements

• Significant experience in customer success, account management, or client-facing HOA management roles with a demonstrated ability to build and maintain strategic customer relationships.
• Proven success delivering customer retention, adoption, and growth outcomes within a fast-paced, technology-driven environment.
• Strong consultative and problem-solving skills with the ability to translate customer goals into actionable strategies that drive measurable business results.
• Exceptional communication, relationship-building, and stakeholder management capabilities, including experience engaging executive-level contacts.
• A proactive, self-motivated mindset with the ability to manage competing priorities, influence cross-functional partners, and maintain a strong focus on customer outcomes.

Skills

• Experience within Software as a Service (SaaS), Property Technology (PropTech), or the HOA industry.
• Bachelor's degree or higher.
• Demonstrated success as a customer advocate, using customer feedback and industry insights to influence product adoption, client satisfaction, and business improvements.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.