Senior Customer Success Manager

Responsibilities

• Successfully Onboard New Merchants: Lead the end-to-end implementation for high-impact merchant partners, ensuring seamless technical integration and marketing activation.
• Be Merchant Obsessed: Provide white-glove service to impactful customers, educate them on best practices, gather feedback, and build trust-based relationships.
• Drive Revenue Growth: Identify and execute creative revenue-generating opportunities across the merchant portfolio, manage multiple high-priority accounts, and balance growth strategy, marketing initiatives, and operational execution.

Qualifications

• Autonomy and maturity with a strong eagerness to create the best possible merchant experience in health and wellness.
• No strict education or experience requirements, though a demonstrated history of successful execution is strongly preferred.
• Backgrounds including early-stage startup executives, business development professionals, sales operations leaders, consultants, or individuals with finance experience.
• Proven ability to work cross-functionally and communicate effectively with both internal teams and external partners.
• Strong analytical skills and comfort with data-driven decision-making.
• Able to manage multiple projects simultaneously and thrive in a fast-paced environment.
• Experience in growth marketing, partner success, or strategic account management is a plus.
• Familiarity with health, wellness, or fintech industries is highly valued.
• Hungry, hardworking, and excited to take ownership of outcomes that directly impact company growth.
• Adaptable and resourceful, with a willingness to learn quickly and solve problems creatively.