Senior Customer Success Manager
About the role
You are a customer-focused, relationship-driven professional who is passionate about helping customers achieve meaningful business outcomes. You combine strong business acumen with exceptional communication and problem-solving skills, enabling you to build trust with stakeholders at all levels. You are proactive, highly organized, and comfortable managing multiple priorities in a fast-paced environment while using data to identify opportunities, mitigate risk, and drive customer success. A collaborative team player, you work effectively across Sales, Product, Professional Services, and Support to deliver an outstanding customer experience and contribute to customer retention and growth.
Responsibilities
- Manage a portfolio of customer accounts and serve as the primary post-sale relationship owner.
- Drive customer onboarding, adoption, engagement, and long-term success.
- Develop success plans and conduct regular business reviews aligned to customer goals.
- Monitor account health, proactively mitigate risk, and execute retention strategies.
- Identify expansion opportunities and partner with Sales on renewals and growth.
- Act as the voice of the customer by sharing feedback with Product and cross-functional teams.
- Track customer outcomes, adoption metrics, and key performance indicators to drive value realization.
- Travel may be required; amount varies from 25% to 100% depending on business need and client requirements.
Requirements
- A minimum of five years of experience in Customer Success or Account Management.
Qualifications
- Experience independently managing a portfolio of strategic, enterprise, or high-value customer accounts.
- Documented measurable improvements in retention, revenue growth, or customer adoption.
- Excellent relationship management, communication, and problem-solving skills.
- Strong business acumen with the ability to translate customer goals into measurable outcomes.
- Experience managing multiple accounts in a fast-paced, cross-functional environment.
Pay
- California: $73,800 to $218,800
- Colorado: $73,800 to $189,000
- Connecticut: $73,800 to $189,000
- District of Columbia: $78,500 to $201,300
- Illinois: $68,300 to $189,000
- Maine: $62,800 to $161,000
- Maryland: $73,800 to $189,000
- Massachusetts: $73,800 to $201,300
- Minnesota: $73,800 to $189,000
- New York: $68,300 to $218,800
- New Jersey: $78,500 to $218,800
- Ohio: $68,300 to $175,000
- Virginia: $68,300 to $201,300
- Washington: $80,200 to $201,300
Benefits
- Medical, dental, and vision coverage
- Life and long-term disability insurance
- 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
This job posting is anticipated to remain active until November 27, 2026.