Senior Customer Success Manager

6sense’s mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams, and people reach their full potential. People are the heart and soul of 6sense. We serve with passion and purpose, living by our Being 6sense values: Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

About the role

Imagine a solution that predicts—with 85% accuracy—who your customers are going to buy from, what they’ll buy, and when. As a Sr. Customer Success Manager, you’ll play a pivotal role in driving adoption, aligning platform usage with strategic business outcomes, and ensuring long-term customer value. You’ll own high-impact customer relationships, lead renewal and growth strategies, and help operationalize Customer Success for scale across our enterprise segment.

Responsibilities

• Drive adoption and strategic alignment: Partner with global enterprise customers to deeply understand their business goals and ensure 6sense is embedded in their workflows to deliver measurable ROI and business impact.
• Own renewals and GRR metrics: Lead renewal strategy and execution, proactively identifying expansion opportunities and mitigating churn risk in collaboration with Account Executives.
• Operationalize for scale: Apply scalable methodologies and tools to manage customer engagement efficiently across a growing portfolio.
• Build executive relationships: Establish trusted advisor status with senior stakeholders and decision-makers, aligning 6sense capabilities to their strategic priorities.
• Develop success plans and EBRs: Create and maintain mutual success plans and executive business reviews that clearly demonstrate value and progress toward customer goals.
• Drive product feedback and roadmap alignment: Act as the voice of the customer internally, influencing product development based on real-world use cases and feedback.
• Onboarding and enablement: Partner with Services to ensure smooth onboarding, training, and rollout of new features.
• Create customer advocates: Cultivate champions who will share their success stories and serve as references for 6sense.
• Manage multiple priorities: Balance strategic initiatives and day-to-day execution while contributing to a fun, collaborative team culture.

Requirements

• 5+ years in Customer Success, Account Management, or Consulting in SaaS or high-tech environments, with a focus on driving technical adoption and measuring strategic value.
• 3+ years managing enterprise accounts with a proven track record of exceeding renewal and growth targets.
• Experience aligning platform usage with business outcomes and advising senior stakeholders (including CxOs) on maximizing ROI.
• Strong understanding of B2B demand generation, marketing operations, and sales analytics.
• Proven success in negotiating renewals and identifying upsell opportunities.
• Experience operationalizing CS processes and leveraging internal resources to scale.
• Familiarity with marketing tech stack (e.g., Marketing Automation, CRM, BI tools).
• Strong analytical, communication, and project management skills.
• BA/BS degree required.
• Willingness to travel (~25%).

Skills

• Experience using Gainsight or other Customer Success Platforms to monitor customer health and track customer goals.
• Experience selling into or partnering with GTM teams and a knowledge of their KPIs and success metrics.

Pay

Base Salary Range: $109,000.00 - $150,000.00. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board.

Benefits

• Generous health insurance coverage, life, and disability insurance.
• 401K employer matching program.
• Paid holidays, self-care days, and paid time off (PTO).
• Paid parental leave.
• Stock options.
• Equipment and support for remote or in-office work.
• Access to LinkedIn Learning and numerous learning and development initiatives.
• Quarterly wellness education sessions and wellness days.
• Employee Resource Group (ERG)-hosted events celebrating diverse backgrounds.