Senior Customer Success Manager, Americas (Remote)

About the role

This role will own the full enterprise customer journey across implementation, renewal, and expansion for customers throughout the Americas. The ideal candidate will partner closely with client stakeholders in compliance, engineering, and commercial functions to drive successful outcomes in a complex digital assets environment. You will combine technical fluency with commercial acumen to strengthen customer relationships, support long implementations, and identify growth opportunities within existing accounts.

Responsibilities

• Manage enterprise customer lifecycles from implementation through renewal and expansion
• Identify and map growth opportunities within existing customer accounts across multiple business units
• Conduct business reviews to support successful renewal outcomes
• Engage with customer integration teams to provide technical support and resolve issues
• Guide customers through compliance programs and product implementations
• Maintain project timelines for long implementation cycles to ensure successful go-lives
• Share customer insights to inform product marketing and sales strategies

Qualifications

• 5–7 years of experience in Customer Success or Account Management at a crypto, fintech, or regtech SaaS company
• Comfort with technical products, including APIs, and the ability to engage with engineering teams
• Proven track record of managing renewals, upsells, and commercial relationships
• Experience driving customer growth and navigating enterprise selling cycles
• Strong interpersonal skills and problem-solving ability in a complex technical environment
• Ability to work autonomously and manage detailed processes with minimal guidance

Benefits

• Remote work opportunity supporting customers across the Americas
• Exposure to a broad range of stakeholders, from compliance to engineering
• Opportunity to play a pivotal role in a company's growth trajectory
• Challenging projects that require both technical and commercial acumen
• Fast-paced, evolving environment focused on digital assets

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually