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Jobs · Customer Service · Minnesota

Senior Customer Success Executive

Field Nation · Minnesota, United States · 2 wk ago
HybridCustomer Service$125k–$135k/yrFull-time

About the role

The Senior Customer Success Executive is a key strategic partner for our enterprise buyers, responsible for transforming their service delivery models. They leverage AI as a tool to enhance both the technical and business aspects of the role, ensuring that buyers receive actionable insights and practical workflow improvements.

Responsibilities

  • Build and sustain executive sponsor relationships, leading strategic business discussions and establishing shared goals.

  • Develop a deep understanding of each buyer's business model, competitive landscape, and field service spend, and use that context to bring recommendations, not options.

  • Translate buyer use cases into real platform configurations, such as dispatch rules, SLA routing, skills matching, contractor networks, and multi-region scheduling.

  • Own the technical side of onboarding, including SSO, ERP/CRM/payroll integrations, and automation setup, leading working sessions directly with buyers' ops and IT teams.

  • Leverage AI and platform analytics to detect adoption gaps, flag rising exceptions, and surface opportunities for workflow improvements.

  • Run structured KPI discovery, build mutual success plans with clear owners and milestones, and track outcomes vs. baseline to present results in the buyer's financial language.

  • Drive renewals and expansion by anchoring every business-focused conversation to evidence of realized value, and anchor these conversations to evidence of realized value.

Requirements

  • 7+ years of enterprise customer-facing experience in Customer Success, Customer Engineering, Value Engineering, or Strategic Account Management, with a track record of delivering measurable business outcomes.

  • Executive-level relationship management, influencing C-suite, Operations, IT, and Finance stakeholders while serving as a trusted advisor.

  • Strong technical and business acumen, including APIs, integrations, SSO, workflow design, ROI modeling, cost savings analysis, and communicating value in operational and financial terms.

  • AI-forward and consultative mindset, leveraging AI tools in daily work while applying critical thinking, domain expertise, and proactive problem-solving.

  • Relevant industry experience and tools, preferably in IT field services, on-demand labor, or third-party services, with proficiency in Salesforce (or similar CRM) and Google Workspace.

Qualifications

  • Experience with Salesforce (or similar CRM) and Google Workspace.

  • Proven ability to deliver measurable business outcomes.

  • Strong technical and business acumen.

  • Experience with AI tools and platforms.

  • Ability to influence C-suite, Operations, IT, and Finance stakeholders.

Skills

  • Strategic thinking and execution.

  • Technical and business acumen.

  • AI and platform analytics.

  • Effective communication and presentation skills.

  • Relationship management and stakeholder engagement.

Benefits

Field Nation offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. We also provide professional development opportunities and a supportive work environment.

Pay

$125,000 - $135,000 per year

Schedule

Full-time

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