Senior Customer Success Engineer - Flint

Location: New York, NYWork Model: HybridIndustry: Education technologyCompensation: $140K-$160K base, $160K-$180K OTEAbout the Company Our partner is a venture-backed education technology company bringing AI into K-12 classrooms. They are the only technical founding team among the AI-native companies in their category, and they are working toward replacing the incumbent learning management systems that schools have used for a decade without meaningful innovation. They serve several hundred school accounts and are expanding upmarket and internationally.The Opportunity This is a senior, builder-first Customer Success role. Their team believes 80 to 85 percent of the customer success function can be automated, and this hire is the person who designs and builds that system. Some workflows are well along and most are early, so there is real room to set the architecture. You will own the function's operating system and be measured on organization-level net revenue retention rather than on traditional account-by-account metrics.You will work alongside a strategic customer success manager who owns high-touch relationships and a customer success engineer who handles day-to-day requests, and you will report to the go-to-market chief of staff. The customers are teachers and school leaders, so the work rewards people who can build sophisticated systems and still communicate in a plain, human way.Responsibilities Design and build the automated workflows, campaigns and systems that run customer successOwn the customer success function's tooling and process end to endDrive organization-level net revenue retention through what you buildSupport onboarding, renewals and professional development sessions for school customersTurn signals from customer conversations and product usage into automated next stepsPartner with the rest of the customer success team and bring feedback to productRequirements 2+ years of experience, including hands-on experience building automations, workflows or internal systemsWorking knowledge of how a customer success function operates, including onboarding, renewals and the customer lifecycleExperience at an early-stage startup; experience as a founding or early customer success hire is strongly preferredStrong presentation and communication skills, with the ability to adapt your style to educatorsA builder's mindset and the drive to automate manual workComfort owning a function and being measured on its resultsA technical or computer science background is helpful but not required