Senior Customer Solutions Manager , WWPS HCLS
About the role
Join a collaborative and talented team dedicated to helping Amazon achieve new possibilities by leveraging AWS. Amazon is where innovation, risks, and ideas are celebrated. Our CSM team supports the world's largest cloud customer - Amazon.
Responsibilities
- Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices
- Own end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes
- Design and drive strategic initiatives including large-scale migrations, AI/ML adoption, and data modernization programs specific to Life Sciences workflows
- Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous environments
- Establish and mature operating models and governance structures to drive scale and long-term success
- Orchestrate cross-functional delivery across sales, solutions architecture, enterprise support, professional services, and AWS partners
- Earn trust from technical practitioners to C-suite executives; serve as the customer's cloud journey coach and voice of the customer within AWS
- Lead executive briefings, roadmap reviews, and business outcome alignment sessions
- Apply deep understanding of Life Sciences regulatory requirements (FDA, HIPAA, GxP) and domain-specific use cases
- Help customers achieve organizational cloud readiness and AI fluency through skills development and experience-based accelerators
- Mentor and develop other CSMs; drive process improvements and mechanisms that scale impact across the portfolio
Qualifications
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems, or experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- MBA, or 2+ years of solving problems with technology in the Healthcare/Life Sciences Industry experience
- Knowledge of global environmental, health and safety regulations
- AWS certification(s) and/or hands-on experience with AWS services (compute, AI/ML, analytics, security, data)
- Experience driving AI/ML adoption programs, GenAI implementations, or data platform modernization initiatives
- Knowledge of scientific computing, genomics pipelines, clinical data management, or drug discovery workflows
- PMP, Agile, or equivalent project Experience working in the public sector or with regulated industries
- Demonstrated ability to influence without authority across matrixed organizations
- Track record of delivering transformation outcomes for Fortune 500 or enterprise customers
Benefits
Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Pay
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Schedule
This is an individual contributor role and requires 25-35% travel depending on candidate location.