Senior Customer Service Representative

Responsibilities

Receives inbound calls to resolve routine and escalated customer service issues.
Provides support and assistance as a resource to new hires and peers.
Provides coaching and supports the development and acquisition of job-specific skills.
Assists with on-boarding, training, and quality assurance.

Requirements

• High school diploma/GED required.
  Associate’s degree preferred
  2-3 years of customer service experience required
  Call center or related experience strongly preferred

Knowledge, Skills, And Abilities

• Knowledge of lawn care services and products
• Customer service skills, including conflict resolution and telemarketing
• Accuracy and attention to detail for checking written and/or numerical data to detect errors or omissions
• Selling skills, including up-selling and overcoming objections
• Verbal and written communication skills
• Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine the rate, ratio, and percent
• Ability to work independently under limited supervision
• Coaching and mentoring skills
• Computer skills with Microsoft Office applications (Word, Excel, Outlook)
• Data entry skills
• Time management skills, including punctuality for on-time attendance

Physical Demands & Working Conditions

• Sit, stand, and walk
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use close vision abilities
• Occasionally lift or move up to 25 lbs
• Stoop, kneel, crouch or crawl

Pay

$31,819.00 - $58,865.00

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)
• Other programs and perks