Senior Customer Service Representative

Job Overview

Schneider is seeking a Senior Customer Service Representative in Green Bay.

Responsibilities

• Monitor customer freight and proactively identify potential issues to improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.

Qualifications

• A high school diploma or GED.
• 1 to 2 years of customer service experience preferred.
• Ability to manage multiple priorities.
• Strong written and oral communication skills.

Pay And Benefits

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.

Benefits

See full list of customer service benefits.

About Schneider

Our inclusive culture ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership.