Senior Customer Service Representative

Job Duties

• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Sources products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Aids less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.

Education & Experience

• Typically requires a high school diploma or GED.
• Five (5) or more years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.
• Reliability, organization, and attention to detail required.

Physical Demands

None specified.

Licenses & Certifications

None required.

Supervisory Responsibility

Budget responsibility: No

Benefits

Bonuses, health insurance, 401(k), tuition assistance, reimbursement, vacation, sick, and holiday pay.