Senior Customer Service Representative

Responsibilities

• Processes incoming requests via chat, phone, web, CRM, and EDI for orders, quotes, product inquiries, expedites, & RMA’s proficiently without regular assistance.
• Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates.
• Fulfills detailed contract review/customer requirements/audit guidelines on order entry.
• Executes customer sample requests and processes order updates and changes.
• Demonstrates subject matter expertise (SME) in many topics and contributes to training material/initiatives/topics or conducts training in the department.
• Acts as escalation point for junior level associates in the department.
• Handles complex customer inquiries/conflicts with no assistance.

Qualifications

• 5+ years of professional customer service experience.
• A High School diploma or equivalency required. An Associate’s degree is preferred.
• Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute.
• Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems.
• Strong attention to detail, polished communication/interpersonal skills, and strong organizational skills.
• Autonomously takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Perks & Benefits

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more!