Senior Customer Service Manager

About the role

As Senior Customer Service Manager, you'll lead the team that serves as the dependable link between NeuroPace, our patients, and the healthcare providers and sales teams who rely on the RNS System every day. You'll oversee the day-to-day work that keeps orders, accounts, and device records accurate and on time, while partnering closely with our Field Team to keep inventory and logistics running smoothly — and you'll coach and develop the representatives who make that happen. You'll also make sure customer complaints and field safety events are captured and escalated the moment they arise, because for a company whose patients depend on an implanted device, that vigilance is part of the job. This role