Senior Customer Representative

Primary Responsibilities

• Understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches.
• Conduct customer business reviews with appropriate stakeholders discussing the financial impact of contracts and progress/results of targeted vaccine programs and previously identified opportunities to improve customer benefits.
• Maintain complete knowledge and understanding of our company's contract terms and conditions. Apply knowledge of contracts and historical ordering patterns to optimize vaccine purchases for customers and appropriate inventory in support of office protocols, vaccination goals, and seasonality in patient origination.
• Establish and track account performance metrics to evaluate progress and performance, and to assess opportunity and need to adjust plans and associated tasks.
• Apply knowledge of full portfolio of our company's vaccines, competitive brands, immunization recommendations and protocols to support the integration of a standard of care and the development and establishment of vaccination protocols.
• Manage customer supply, product transition, and back-order challenges and communications.
• Build trust with customers and demonstrate value in selling situations to deliver high-quality engagements or interactions that deliver products/solutions with the common goal of improving health outcomes in pediatric, adolescent, and adult populations and across customer segments.
• Work cross-functionally with each Field Sales counterpart to provide support and resources that assist customers in achieving health outcomes.
• Collaborate with customers through solid relationship management skills and leverage customer insights to provide appropriate information and solutions.
• Create a compelling and logical rationale for the value of Company Vaccines (clinical) and Commercial Offers in support of patient health & wellness.
• Ask strategic, insightful questions to obtain information on customer healthcare needs, use the insights to position Company vaccines and commercial offers.
• Divide assigned customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans.
• Evaluate and prioritize business across assigned customer segments.
• Apply customer insights to effectively and differentially allocate marketing and field resources that drive execution of sales and marketing plans.
• Communicate our Company's Vaccine clinical information and Commercial Offers in a way that is meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs.

Position Qualifications

• Bachelor’s degree with 3 (36 months) or more years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
• Demonstrated aptitude to excel in current or previous educational or professional roles.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.

Required Skills

• Account Management
• Business Opportunities
• Customer Due Diligence (CDD)
• Customer Engagement
• Customer Management
• Customer Relationship Management (CRM)
• Customer Segmentation
• Health Outcomes
• Interpersonal Communication
• Interpersonal Relationships
• Lead Generation
• Medical Devices
• Meeting Organization
• Order Processing
• Outbound Telemarketing
• Product Knowledge
• Public Health
• Qualifying Leads
• Sales Documentations
• Sales Forecasting
• Sales Presentations
• Sales Process Optimization
• Sales Reporting
• Sales Strategy Development