Senior Customer Relationship Manager

About the role

The OpenText Cloud Client Management team is responsible for delivering Strategic Success Management throughout the customer cloud journey, from post-sales adoption and value realization to renewal. We are seeking an experienced, strategic, and customer-focused Senior Client Manager to help our cloud customers maximize the value of their OpenText solutions while driving retention, growth, and successful renewals.

Responsibilities

• Building and maintaining strong relationships with enterprise and strategic cloud customers.
• Promoting the value of the Customer Success partnership across customer and OpenText organizations.
• Managing renewal activities from strategy development through successful contract execution.
• Developing and executing Success Plans aligned to customer business goals and measurable outcomes.
• Leading executive business reviews, governance meetings, and success workshops.
• Monitoring customer health, identifying risks, and driving mitigation plans to ensure long-term success.
• Driving customer adoption of OpenText solutions and identifying opportunities to increase value realization.
• Collaborating with cross-functional teams to deliver exceptional customer experiences.
• Influencing stakeholders and decision-makers, including executive and C-level audiences.

Requirements

• Bachelor's degree required; MBA or advanced degree is an asset.
• 8-10 years of experience in Customer Success, Account Management, Consulting, Sales, or related client-facing roles.
• Proven track record managing large enterprise customers and driving retention, growth, and renewals.
• Experience with enterprise software, ERP, Service Management, or large-scale technology deployments.
• Strong executive presence with the ability to engage and influence senior stakeholders.
• Excellent verbal and written communication skills in English.
• Experience working with global, cross-functional teams in a fast-paced environment.
• Familiarity with Salesforce, customer success platforms, forecasting methodologies, and Generative AI tools.
• Challenger Sales and/or MEDDIC training is considered an asset.

Qualifications

• Ability to travel up to 30% as business needs require.

Skills

• Strategic thinking and problem-solving skills.
• Customer relationship management.
• Project management and organizational skills.
• Communication and presentation skills.
• Collaboration and teamwork.
• Adaptability and flexibility.

Benefits

• Comprehensive benefits package that supports physical, emotional, and financial wellbeing.
• Variable and commission compensation opportunities for eligible roles.
• Vacation entitlement and paid time off.

Pay

Salary Range: $97,440 - $146,160; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

Schedule

OpenText offers a flexible schedule to accommodate the needs of its employees.

One last thing

OpenText is more than a global technology leader—we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.