Senior Customer Operations Manager

Kenosha Branch – 12355 Uline Way, Kenosha, WI 53144

About the role

Fast, friendly, and customer‑focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, you will continue this legacy by empowering the team to minimize order delays and deliver the exceptional experience our customers love.

Responsibilities

• Manage Backorder and Custom / Drop‑Ship operations, focusing on quality, speed and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.

Requirements

• Bachelor’s degree.
• 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
• Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
• Travel to Uline’s North American branches and to vendors.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On‑site fitness center and beautifully maintained walking paths.
• Best‑in‑class, clean, modern facilities.

About Uline

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug‑free workplace; all new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site. Uline is an EEO/AA employer and welcomes veterans and individuals with disabilities. Learn more at Uline Careers.