Senior Customer Onboarding Manager

About the role

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You will facilitate on-time onboarding through project management of all stakeholders involved.

Responsibilities

• Helping customers from low and medium-touch journeys through onboarding and offboarding
• Helping your teammates with escalations and day-to-day questions on processes and Deel products
• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
• Setting up customers for success in a timely manner through becoming an expert in Deel products
• Problem-solving client’s issues and proactively advocating for client’s success
• Partnering with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation
• Leading key initiatives and internal projects

Qualifications

• At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product
• Focused, action-oriented, and always anticipating next steps: a natural project manager
• High attention to detail and ability to design an organized, effective onboarding plan and schedule for clients
• Enjoy teaching others, be it a customer or a colleague
• Customer-obsessed with significant experience building customer relationships
• Team player who enjoys working on a diverse team
• Driven, think on your feet, and thrive in a fast-paced, challenging environment
• Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
• Curious by nature and interested in making an impact

Benefits

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Pay

Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location.