Senior Customer Experience Partner – 4PL (Air)

Maersk is a global leader in integrated logistics and an industry pioneer for over a century. Through innovation and transformation, we redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence. With a presence in more than 130 countries and a workforce of over 100,000 employees, we connect and simplify our customers’ supply chains.

About the role

We are seeking a Senior Customer Experience Partner to support a rapidly growing global customer with highly time-sensitive transportation requirements. This role is ideal for a customer-focused logistics professional who thrives in fast-paced environments where responsiveness, organization, and communication are critical. You will serve as a key point of contact between the customer, operational teams, and global stakeholders to ensure exceptional service delivery. Working within a global "around-the-sun" operating model, you will coordinate air freight activities, proactively manage operational exceptions, and deliver a best-in-class customer experience. Success requires outstanding stakeholder management, strong prioritization skills, excellent communication, and the ability to operate effectively in a highly manual and dynamic environment.

Responsibilities

• Manage day-to-day customer operations and ensure execution against agreed service levels and KPIs
• Build and maintain strong relationships with customer stakeholders and internal operational teams
• Act as the primary escalation point for operational issues, ensuring timely communication and resolution
• Partner closely with global teams operating across multiple time zones to ensure seamless service delivery
• Coordinate and monitor air freight movements while proactively managing exceptions
• Maintain operational procedures, work instructions, and performance reporting requirements
• Analyze operational gaps and identify opportunities for service improvement
• Lead communication between customer stakeholders and internal teams to ensure alignment and execution
• Support implementation of new customer initiatives, projects, and growth opportunities
• Participate in continuous improvement activities and root-cause resolution efforts

Requirements

• 2+ years of experience in logistics, transportation, freight forwarding, supply chain, or customer operations
• Strong air freight experience strongly preferred
• Exceptional written and verbal communication skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Experience working directly with customers and managing stakeholder expectations
• Highly organized and comfortable operating within manual processes and workflows
• Strong problem-solving and critical-thinking capabilities
• Ability to collaborate effectively with global teams across multiple time zones
• Advanced proficiency in Microsoft Office, particularly Excel
• Customer-first mindset with strong attention to detail and sense of urgency

Benefits

• Opportunity to support a strategic, high-growth global customer
• Exposure to international operations and cross-functional stakeholders around the world
• Fast-paced environment where you can make an immediate impact
• Career growth opportunities within Maersk’s Customer Experience and Logistics organization
• 10% annual bonus opportunity

Pay

$70,000 – $75,000 annually

Location: Charlotte, North Carolina
Job Type: Full-time