Senior Customer Experience Manager (West)

Responsibilities

• Drive strategic cloud security projects and initiatives
• Engage and advocate for cloud security with diverse customer stakeholders
• Facilitate robust cloud security practices during customer onboarding and beyond
• Identify strategic opportunities for business growth and cloud security enhancements
• Create effective training programs to promote cloud security awareness within customer organizations

Qualifications

• 6+ years in a customer-facing strategic role (CSM, AE, etc.)
• Experience with Fortune 100 customers using cloud technology
• Strong problem-solving skills for complex customer needs
• Excellent communication and interpersonal capabilities
• Deep knowledge of Security SaaS offerings and pricing

Benefits

• Comprehensive health, dental, and vision coverage
• Generous paid time off and holiday policies
• Professional development opportunities
• Equity options and performance-based bonuses
• Flexible working arrangements including remote work options

Pay

• $136,800 – $152,000 annually

Schedule

• Remote - US based candidates only, no visa sponsorship available