Senior Customer Care Engineer (L-4)

Responsibilities

• Serve as the highest level of technical support for PaxeraHealth clients.
• Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
• Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments.
• Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions.
• Document project activity, contribute to knowledge-based content, and perform root cause analysis.
• Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
• Provide expert input and support in conferences, demos, or onsite engagements when needed.

Requirements

• 5+ years supporting or implementing PACS or similar Healthcare IT software.
• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
• Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.).
• Technical knowledge in:
• Networking: TCP/IP, VPNs, NAT, VLAN
• Databases: SQL Server, queries, management
• Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML
• Tools: Wireshark, IIS, Apache, OpenSSL

Qualifications

• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to explain technical concepts to non-technical users clearly and patiently.

Benefits

• A Competitive Wage/Salary!
• Remote position
• Company Health, Vision and Dental insurance
• Life Insurance
• Paid Holidays
• Paid Vacation
• Paid sick time
• Paid personal days
• Work with an outstanding and dedicated team of accounting, IT, Marketing, and Administrative professionals who are committed to our company’s growth
• Work for a company whose values include: Integrity, Hard Work, Exceptional Service and Innovation
• A friendly work environment with a family-owned feel!