Senior Customer Assistance Representative Yuba City

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is the largest and fastest-growing privately owned automotive rental and leasing company in North America. We are working towards our shared vision to be the world's best and most trusted mobility company.

About the role

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers through face-to-face interaction. The role involves gaining knowledge through local training and hands-on experience to provide rental back-up, serve customers, and deliver administrative support in home city branches or airport locations.

Location: 1255 Colusa Ave, Yuba City, CA 95991

Responsibilities

• Take incoming calls for reservations, rate quotes, general inquiries, and provide information and resolution for customers, branches, insurance companies, dealerships, repair shops, and vendors
• Manage outgoing calls for callback management, accounts receivable (A/R), and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner; provide directions and general assistance
• Assess the condition of rental vehicles upon return
• Process returns, check-ins, and exit kiosk transactions
• Market the company while safely picking up or dropping off customers and assisting them as needed
• Understand and communicate rental terms and conditions, vehicle features, and other services
• Sell optional protection products, upgrades, fuel options, and additional equipment
• Notify management of any known vehicle problems or required maintenance
• Clean vehicle interiors and exteriors by hand or using washing equipment
• Perform administrative and basic accounting functions, including research and billing support, accounts receivables, transfer and key logs, running reports, supply maintenance, and processing customer billing
• Perform miscellaneous and backup duties as assigned

Requirements

• At least 2 years of prior customer service, retail, or administrative support experience
• Authorized to work in the United States without requiring work authorization sponsorship now or in the future
• Available to work Saturdays
• At least 18 years old
• Must not have interviewed with any Enterprise Mobility brands in the last 12 months

Pay

Starting rate of pay: $19.00 per hour

Schedule

• Full-time position, 40 hours per week
• Monday: 7:00 AM – 4:00 PM
• Tuesday: 7:00 AM – 4:00 PM
• Wednesday: Off
• Thursday: 9:00 AM – 6:00 PM
• Friday: 9:00 AM – 6:00 PM
• Saturday: 8:00 AM – 1:00 PM

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits (Medical, Prescription Drug, Dental, and Vision)
• Life Insurance
• Training and development