Senior Court Specialist

About the role

This position performs administrative, legal, financial, and customer service related functions and serves as a team leader in the customer service division of the Court.

Responsibilities

• Serves as a team leader in the customer service division by coordinating staffing and the equitable assignment of work;
• Serves as an informational resource and primary contact for team members regarding issues of procedures;
• Provides initial and ongoing training to team members assigned in functional area;
• Works with the Court Supervisor to resolve conflicts and issues among staff;
• Promotes accountability for assigned functional area by ensuring services are delivered promptly and professionally;
• Ensures the accuracy of work product and information given to customers;
• Ensures compliance with applicable policy and directives;
• Maintains key statistics regarding functional area activity;
• Communicates and works cooperatively with other functional area leaders by maintaining high levels of communication both up and down the chain of command;
• Provides input and insight based on experience to the Court Supervisor;
• Prepares correspondence and time sensitive reports;
• Develops and executes action plans pursuant to direction received and develops work procedures derived from policy and other directives;
• Regularly holds division meetings to ensure on-going communication and process improvements;
• Participates in Policy and Procedure review with Court Supervisor;
• Performs advanced customer service by resolving complex customer inquiries and de-escalating situations involving difficult customers;
• Performs financial reconciliation of the daily Court deposit, prepares financial reports on a routine basis, and processes disbursements, all in accordance with Minimum Accounting Standards;
• Performs the functions of Court Specialist position as needed.

Requirements

• Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency. Community college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
• Experience: Minimum two years of experience in a related field.
• Certifications and Other Requirements: Must be bondable.

Qualifications

• Reading: Work requires the ability to read at a level commensurate with college entry level. Must be able to navigate, read, and comprehend language and information contained in: state statutes; municipal ordinances; rules of court; administrative guidelines; policy manuals; training manuals; financial reports; audit reports; and similar documents.
• Math: Work requires the ability to add, subtract, multiply, and divide dollar amounts and percentages for the purpose of determining allocation of fines, fees, surcharges, and funds held in trust that are receipted by the court.
• Writing: Work requires the ability to draft correspondence including memos, formal letters, and reports.
• Managerial: Semi-Complex - Work requires functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instructing, and scheduling work.
• Policy/Decision Making: Significant - The employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. More complex work as well as decisions with more significant impacts may be reviewed prior to being finalized.
• Technical Skills: Broad Application - Work requires the use of standard technical skills appropriate to the work environment of the organization. Limited analysis and independent thinking is utilized.
• Interpersonal/Human Relations Skills: Moderate - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

Skills

• Ability to work independently, manage deadlines, effectively train team members and utilize multiple systems to complete case and financial transactions;
• Ability to demonstrate skills related to multi-tasking, attention to detail, workload organization and serve as an informational resource and primary contact for team members;
• Experience in use of critical thinking skills and independent judgment in previous work experience is a must;
• Knowledge and experience obtained in a Municipal Court setting such as: AJACS navigation and use, processing disbursements, Minimum Accounting Standards, Arizona Rules of Court, and other applicable standards in trial court operations.

Benefits

The City of Goodyear offers a highly competitive benefits package including:

• Vacation Leave: 14 days per year, increasing with longevity.
• Sick Leave: 12 days per year.
• Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January.
• Health Insurance: Three health plans available to select from at a group rate.
• Dental Insurance: Two dental plans available to select from at a group rate.
• Vision Insurance: Available at a group rate.
• Flexible Spending Accounts: Health Care and Dependent Care accounts available.
• Short Term Disability Insurance: City-paid coverage.
• Cancer Benefit: City-paid coverage.
• Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost.
• Longevity pay beginning at year six.
• Tuition Assistance: $5,250 per calendar year.
• Employee Assistance Program.
• Onsite wellness center/clinic.
• Access to the Goodyear Recreation Center.
• Robust employee well-being program.
• Free identify theft monitoring and protection with Aura.
• Deferred Compensation Plan: 2% city match (employee contributes 1%).
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period).
• Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%. Plan includes Long Term Disability Benefit.